Shift Supervisor - Chick-fil-A
Warwick, RI 02886
About the Job
Role
The selected individual must be a self-driven individual, yet willing to serve others. The person will influence and be responsible for several facets of the organization, including but not limited to front counter, drive thru, kitchen operations, scheduling of team members, assist in recruitment and selection of new team member talent, guest & team member experience, food safety and quality, labor productivity, expense control. He/she will also responsible for leading sub groups of 10-40 team members in the organization, influence actions of the team, and the overall reputation of the brand. We are recruiting for a hands-on, results-oriented individual who desires to advance in the organization with higher roles and responsibilities. Some people attracted to this position desire to become a Chick-fil-A Owner/Operator, learn how to run their own small business, develop leadership skills, or pursue a long-term role within our local franchised organization.
Responsibilities:
- Lead and oversee the coordination of your department(s) within the business and operations
- Work closely with the Operator and/or Executive Team to set goals for profitability of the business
- Exhibit ownership in the restaurant through a growth mindset. Analyze Monthly, Weekly and Daily reports and provides timely and competent administrative management of sales, inventory, customer objectives, etc.
- Ability to drive high level results and lead complex and diverse teams
- Manage the budgeting, forecasting and financial analysis for the restaurant
- Control labor and food costs for shifts under your leadership
- Ability to train at high levels and develop future and current leadership
- Oversee inventory management and month end processes
- Acquire a “Global Knowledge” of the business and execute and strategize as an entrepreneur
- Lead shifts that successfully hit target numbers 90% of the time
- Drive continuous improvement and assist marketing in efforts to increase transaction count
- Promote unity among team members and leadership through effective and timely communication of vision, weekly events
- Ensure guest satisfaction at all times
- Ability to engage in immediate problem resolution and short-term plans to correct critical issues
- Meet with Executive Leadership Team as a strategic partner
- Ensure proper Chick-fil-A standards are taught and maintained with measurable results
- Keep store in like-new condition through equipment and facilities maintenance
- Ensure a balanced profit approach through intentional focus on labor, food cost, and IPO
- Partner with Talent/HR Leader to interview and select top talent
- Coach and develop Team Members, Team Leaders, and other leaders
Requirements
- Servant leadership mindset with proven leadership experience
- Proven ability to recognize strengths and passions in others
- Desire to develop people of all ages and skill levels
- Excellent communication (verbal and written), interpersonal, teamwork, and leadership skills
- Demonstrated ability to manage multiple projects and prioritize time
- Strong business acumen with proven ability to drive an area of business and achieve significant results with minimal supervision
- Desire to grow business and personal skills while thriving in a fast-paced environment
- Ability to handle guest concerns, complaints, and issues by executing flawless follow-up and issue resolution
- Ability to improve and grow leaders through personal relationship-building
- Ability to communicate and collaborate with Senior Leadership /Operator to fulfill -business needs
- Analytical and meticulous working style with a desire for self-growth
- Computer proficiency including e-mail, Microsoft Suite Applications, and data analysis reports
Additional Requirements:
- Be available to work 45 plus hours per week, including Saturdays – evenings are required
- Must enjoy working with people - the public and employees. Related experience, in any industry, with leading people is preferred; restaurant based experience is not necessarily preferred. Some of our successful leaders have come from various non-restaurant backgrounds.
Compensation & Benefits:
- Competitive compensation, plus results based bonus rewards
- Performance based opportunity for advancement
- Meal privileges
- Our company is closed for business on Sundays
- Subsidized Health Insurance
- 401k plan with 100% match
- Paid leadership training and development opportunities
- Tuition Assistance Program and College Scholarships
- Emphasis on work-life balance
- Closed Sundays
Job Type: Full-time
Salary: Up to $42,000 per year
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Restaurant Experience: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Must be able to reliably commute to work location before starting work.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
