Shipping Manager / International and Domestic Logistics Coordinator - The PCA Group

The PCA Group of Companies is a fully vertically integrated, tech-enabled, and truly omnichannel global distribution company for the worldwide beauty and wellness sector. Led by the founding family for over 30 years, our 1500-person team supports multichannel distribution to 150+ countries. Through our interwoven set of capabilities — investments, logistics, retail strategy, and marketing, among others — we empower our clients to cut through the noise in an increasingly saturated global market.

Shipping Manager / International and Domestic Logistics Coordinator

The Shipping Manager collaborates internally with the PCA Commercial and Operations teams, as well as with external partners such as freight forwarders, brokers, vendors, and other service providers, ensuring compliance with local, state, federal, and international customs laws. We seek candidates who excel in communication and multitasking, demonstrating adaptability, resilience, and a proactive approach to unfamiliar challenges.

This role demands a detail-oriented individual with outstanding time-management and organizational abilities. Effective verbal and written communication skills are essential for interactions with staff, both in person and through telephone and email channels. The ideal candidate takes pride in delivering exceptional service to colleagues within the company, as well as to PCA's customers and suppliers.

We recommend all applicants live within proximity to Ronkonkoma, New York as this role requires the employee to report to the office (not remote).

RESPONSIBILITIES:

• Manage international shipping documentation with customer brokers. Ensure compliance with contract and shipping rates (negotiating better rates is expected) for outbound transportation carriers (UPS, DHL, USPS, etc.).
• Monitor weekly and monthly shipping metrics including volumes, costs, and on-time delivery.
• Develop analytics reports to optimize costs, service quality, and delivery timeliness.
• Facilitate cross-disciplinary team coordination (regulatory, sales, warehouse, supply chain, packaging) for product registration through global product export/customs from the US.
• Coordinate with Fulfillment Center to process orders and meet distributor requirements efficiently.
• Oversee corporate export/logistics procedures to align with customer expectations and business objectives.
• Arrange small parcel and LTL pickups and deliveries for retail stores.
• Collaborate with Retail Operations on field support initiatives.
• Handle transportation claims for lost and damaged shipments.
• Provide internal stakeholders with product tracking information.
• Offer suggestions for continuous process improvement.
• Address and resolve customer, inventory, and order discrepancies.
• Review and audit parcel and freight invoices.
• Resolve logistics issues related to e-commerce and retail operations.

QUALIFICATIONS:

• 3-5 years of transportation and logistics experience
• Preference for experience in e-commerce, retail and beauty industry.
• Proficiency in Excel and Google Sheets for advanced reporting
• Strong analytical skills and familiarity with Business Intelligence tools like Looker, Snowflake, etc., and/or TMS tools; basic SQL knowledge is beneficial
• Ability to work under tight deadlines with a sense of urgency
• Self-starter comfortable with multitasking and prioritization in a fast-paced environment
• Strong troubleshooting and problem-solving abilities
• Excellent communication and interpersonal skills
• Flexibility to work across different time zones

Compensation:

• Compensation commensurate upon experience ($62,500 to $72,500).
• Medical, dental, vision, and 401K available on the first of the month after 60 days
• PTO
• Paid Holidays
• 401(k) with company match after 1 year of service

Equal Employment Opportunity Statement
We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. The PCA Group of Companies recognizes and values the benefits of a diverse workforce.