Shipping and Receiving Specialist - HM Cragg

Position Overview:

HM Cragg/TW Enterprise have been an industry leader in the backup power solutions space for over 40 years and has achieved 600% growth over the last 10. This past year has been another record setting year for the company with 35% revenue and 10% headcount increase, and we show no signs of slowing down. One important factor that has contributed to their continued success is that we are an employee-owned organization which fosters a culture of accountability and collaboration. In addition to competitive compensation and benefits, we also believe in providing our employee-owners opportunities to advance their careers and accelerate their individual growth - both personally and professionally.

The Shipping and Receiving Specialist is responsible for certain aspects of control of inventory and distribution center logistics as well as general Facilities tasks. The person in this position will provide these services primarily in the HM Cragg corporate facility but could be in the field at customer sites or remote facilities as needed.

There may be other Shipping and Receiving Specialists in the Company at any point in time. Division of labor, accountabilities and responsibilities for the tasks below will be determined during onboarding activities.

Reporting Relationship: The Shipping and Receiving Specialist reports to the Chief Operating Officer.

Responsibilities/Accountabilities:

· Is the primary person responsible (first line of contact) for all inventory transactions for shipping and receiving functions

· Performs data input using SAGE (ERP system) by entering all applicable information for shipping and receiving transactions

· Receives inbound inventory stock and timely ensures that freight is either free of damage or notes damage to the freight and processes it accordingly

· Packages outbound freight to meet Company and freight carrier standards to reduce risk of transportation damage

· Provides backup support with other Distribution Center employees (including remote distribution centers) to ensure accurate and thorough shipping and receiving procedures are followed

· Participates in physical inventory function, when needed, by following counting procedures, working on a counting team, processing counts through accounting/inventory system, investigating variances, and communicating the results to management

· Is backup to other Shipping and Receiving team members, responds to internal requests for freight quotes and other questions in a timely manner (same day)

· Schedules orders for on time pickup with the appropriate freight carrier and communicate exceptions to internal customers

· Maintains good relationships with freight carriers and drivers

· Identifies and improves current processes of inventory management and proactively introduces new ways of improving the current flow

· When needed, performs Service-related tasks (in-house or in field) as assigned (including Integration Services)

· Be a first-line problem solver for the Distribution Center on both a proactive and reactive basis. Escalate issues to the VP of Operations when necessary

· On a limited but as needed basis, may need to be available after hours to respond to internal and external customer needs

· Performs other projects as assigned

Warehouse/Facilities

· Maintains a clean and orderly distribution center including emptying all garbage receptacles on a daily or as needed basis

· Responsible for safety and cleanliness of all internal and external walkways including shoveling snow and salting on a timely basis (first thing in AM for snow)

· Operates forklift, pallet jack, and other equipment as necessary. Provides for maintenance on warehouse equipment as needed

· Participates in monthly staff meetings. Is prepared to discuss processes, procedures or equipment that are not working properly

· Completes basic facility repair and maintenance tasks in the Edina facility, as needed

· Performs other projects as assigned

Provides additional support when needed and as time permits on the following:

· Pick and stage service materials for upcoming projects

· Re-stocks and / or discards components remaining from job sites

· Palletize, label and prepare scrap batteries for shipment to recycling facility

Requirements:

Skills/Knowledge

· Ability to work in an environment that will include changing priorities and emergency internal and external customer needs

· Able to effectively prioritize and multi-task on a daily basis

· Ability to take direction, communication and supervision from others and upper levels of management

· Excellent communication and customer service skills

· Excellent attendance record

· Demonstrates proper use of material handling equipment

· Demonstrates proper operation of basic tools and test equipment

· Proactively stays up to date on safety training, compliance and knowledge of HAZ MAT and DOT requirements

· Adheres to company policies as stated in the Employee Handbook, Ethics Policy, and Safety Policy

Personal Attributes

· Demonstrates honesty, confidentiality and integrity in work and relationships

· Demonstrates servant-based principles with internal and external customers

· Demonstrates innovation/creativity in work

· Possesses strong work ethic and takes ownership of both company and client goals/objectives

· Focused on understanding, meeting and exceeding customer expectations

· Focused on collaboration and team work for the mutual success of the company and its employees

Travel expectations: Occasional travel to customer sites and other HM Cragg facilities (less than 5%)

Posting Qualifications:

· High school diploma

· Ability to work at various heights

· Ability to maintain a valid driver's license

· Ability to lift items greater than 25lbs (and up to 150 lbs.) on a regular basis

· Ability to lift and extend arms above shoulder height repeatedly and for extended periods

· Must pass a physical exam, background check and pre-employment drug screening