Show Manager - Informa Markets

Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

Informa is seeking an experienced Show Manager that will carry a significant role in the execution of Natural Products Expo West and Newtopia Now, ensuring community engagement, impactful buyer-seller interactions, and excellence in client experience. You will contribute sound decision making and a solution mindset to meet prescribed business goals for each event.

Accountable to:

Be a leader among peers to deliver consistently high performing products and services

• Communicate and consistently reinforce the event vision, show growth opportunities and timeline.
• Keep a master record of the overall event agenda and requirements, ensuring consistent communication and coordination with all relevant stakeholders, including marketing operations, sales, and the mobile app team. Ensure timeliness of team’s performance through communication and deliverables.
• Liaise with Show Director, marketing, standards, sales, Sponsorship Manager, Show Coordinators, Creative Services, Audience Development/Retailer Manager, and Informa’s Operations and Customer Success Team to achieve goals.
• Manage procedure documents and consistent adherence to process. 
• Product post-show summary document within 60 days of show close.
• Manage communication with Customer Success Team to ensure the events are being produced in an effective and timely manner in-line with market expectation.

Act as a liaison and collaborate with the show team.

• Galvanize colleagues around show goals to support company, department and market vision.
• Manage structured and unstructured communication to ensure clarity around goals, identification of opportunities and challenges and tracking against timelines and show requirements.
• Be an active participant in the Exhibition & Conference and Natural Products industries.
• Develop an understanding of the markets we serve and deliver events in line with these communities.
• Facilitate team meetings and conduct one-on-one sessions with key team members.

Forecast and manage event expenses

• Work closely with Show Director to produce monthly forecasts and financial information on schedule.
• Negotiate with potential suppliers.
• Make judgements on show expenses to align with financial goals while maintaining the best possible presentation, experience and service.
• Follow centralized accounting and department process including show budget close deadlines.

Develop relationships with venues/vendors that facilitate efficient, effective achievement of product and client objective 

• Provide input for RFPs that addresses the unique needs of each event, i.e. costs, market need, program flow, etc.
• Communicate contract obligations and inclusions as appropriate to internal teams.

• Be the shepherd for questions and clarification.
• Develop relationships that support effective communication and exceptional results.
• Evaluate vendor performance on an ongoing basis and proactively address opportunities.
• Plan site visits, coordinating with venues and vendors, and leading with internal teams.
• Lead on special programs related to buying activity (International Buyers Program and Hosted Buyer Program).

Assist in coordinating and maintaining relationships with industry associations, clients, exhibitors, etc. to better understand their needs and how we can better serve them with our products.

• Manage execution of partner/non-profit/trade agreements and act as primary contact for these partners at Senior Management discretion.

• Ensure event is created to support and grow community.
• Develop and manage inventory for partner events (exhibit spaces, sponsorships, housing, meeting rooms, etc).
• Set timelines within team, according to department/accounting requirements to provide accurate and timely performance updates, set and justify expectations for related expenditures.

• At least five years of experience working in the delivery of large-scale B2B trade shows.
• Strategic thinking and approach for continued growth and expansion.
• High level of proficiency in the use of standard computer software including Microsoft Office.
• Three years of project management experience-.
• Superior attention to detail and outstanding organizational and prioritization skills.
• Excellent written and verbal communications skills.
• Demonstrated success in initiating, cultivating and maintain relationships with internal and external stakeholder, vendors, clients.
• 15-20 days per year of travel

The pay range for this position is $70,250 - $82,000 depending on experience

This posting will automatically expire on October 22, 2024.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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