Signage industry Customer Service Rep (EXPERIENCE IN SIGNAGE IS A MUST) - Gpac

A well-known, national Graphics & Signage Company is looking to add a local Signage industry Customer Service Rep to join their team!  This growing company offers their clients valuable knowledge and expertise in Signage & Graphics Sales.  Due to the recent growth of the company, there is an opportunity for an Experienced Customer Service Rep Professional to join the team. They are looking for someone who is highly driven and motivated to succeed but also has the ability to establish lasting relationships with their clients. If you are ambitious and hungry, we would like to speak with you!

The Customer Service Representative is a role reporting directly to management and is primarily responsible for interacting with clients to provide and process information in response to inquiries, requests about products and services and concerns. 

Primary Roles and Responsibilities (% are rough estimates):

40 - 50% Handling customer inquiries, providing quotes, enter and track orders ensuring on-time delivery 

8 - 10% Project management of installations and coordination with installers across the US 

10% Help manage the studio’s social media accounts with latest photos of projects and tag lines

15% Miscellaneous Administrative (general help in studio; manage customer orders for shipping, courier/delivery, or pick-up; administrative/ light bookkeeping and management reporting)

15% Cross train and maintain ability to support Production Floor with printing, quality checks and fullfillment.

Core Functions:

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests
• Help organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration
• Communicate and coordinate with internal teams
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process
• Track marketing and social media campaigns
• Handle updates for portfolio of work to social media, blogs, marketing for campaigns with developed content
• Customer satisfaction calls and help seek opportunities to drive further business opportunities / marketing

Please submit a confidential resume for consideration. Only those qualified applicants with a provided resume will be contacted. For additional information contact Milton Martinez at 915-615-7073 or by email: milton.martinez@gogpac.com

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.