SIS Implementation Specialist - Sylogist
Raleigh, NC
About the Job
Company Overview
At Sylogist, we are purpose-driven to "empower the good our customers do."
We provide SaaS-based software solutions to the non-profit, government, and education sectors, and we take immense pride in the work of our customers and the products we build to support them. Our team is collaborative, enthusiastic and delivers on our promises. If you want to apply your skills to improve trusted technology that supports over 2000 customers around the world, then let's talk!
Position Overview
We're looking for a SIS Implementation Specialist to join our growing SylogistEd team! In this role, you'll be responsible for implementing SylogistEd solutions, focusing on the SIS, Grade Book, and School Nutrition modules for K-12 school districts across the United States. As a member of the Customer Success Team, you will ensure high-quality service delivery, working closely with the Project Manager to execute successful implementations.
Responsibilities Include
- Collaborating with the Project Manager and the Director of Customer Success to implement SylogistEd solutions for K-12 schools.
- Configuring SylogistEd solutions based on best practices, methodologies, and customer business requirements.
- Supporting key activities such as data conversion, end-user training, user acceptance testing, and go-live support.
- Documenting and monitoring success criteria for customer satisfaction throughout the implementation.
- Participating in weekly project status meetings with the customer, Project Manager, and other team members.
- Managing project plans, including milestones, risk identification, budget tracking, and reporting progress.
- Triaging and troubleshooting issues, working closely with internal teams to ensure prompt resolution.
- Gathering and documenting customer feedback post-implementation to drive future product improvements.
- Submitting enhancement requests to the Product team based on customer needs.
- Testing new features in SylogistEd and providing feedback or reporting any bugs encountered.
- Collaborating with Product to deliver new feature overviews and training for internal teams such as Customer Support, Sales, and Marketing.
- Supporting sales, customer support, and feature documentation efforts to enhance customer adoption.
What We Look for in You
Must-Haves
- Experience working with SIS and K-12 education systems.
- Proficiency in Microsoft Excel and other Microsoft Office tools (especially PowerPoint).
- 3+ years of implementation experience, preferably in SaaS or educational technology.
- Excellent written and verbal communication skills.
- Outgoing, collaborative personality, able to engage well with team members and customers.
- Self-starter with the ability to manage multiple projects in a fast-paced environment.
Nice-to-Haves
- Bachelor's degree in IT, Computer Science, Business Management, or a related field.
- Experience with third-party vendor integration setups.
- Knowledge of school accounting or student information processes.
Why Join Sylogist?
We're an inclusive company that values the personal and professional growth of its employees! At Sylogist, you'll experience:
- A company where you can really make a meaningful impact
- A healthy work-life balance
- Benefits that cover health, wealth, and wellness
- An environment where most of our employees are remote
Sylogist is headquartered in Calgary, Alberta, Canada with regional offices in Barrie, Ontario, Canada, Atlanta, Georgia, Littleton, Colorado, and Shawnee, Oklahoma in the United States of America and Oxford, Oxfordshire in the United Kingdom.
Sylogist does not offer sponsorships. All candidates must provide proper employment documentation showing immediate eligibility to work in the country in which the role is based.