Site Account Manager - Bristol Myers Squibb

**Working with Us** Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us . Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and BMS's continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible. **The Position:** The Site Account Manager , Scheduling and Cell Logistics will be responsible for supporting the Site Account Specialist who are scheduling and monitoring patient treatment schedules for the manufacturing of BMS's commercial autologous cellular immunotherapy products. They will serve as BMS cell therapy treatment center's back up point of contact for patient scheduling when their primary contact is out of office . The primary duty of the Site Account Manager , Scheduling and Cell Logistics is to support and execute day-to-day operations and provide back up support to the Site Account Specialist s ( ~ 65 % of time) and participating in projects and working groups (~35%) focused on continuous process improvements . + Position is office-based in either Seattle, WA or Summit, NJ with an in-office attendance requirement of a minimum of 50% of the time. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function. + Holiday support is required as assigned . + Domestic and international t ravel is possible and will not exceed 2 0% . **E ducation and E xperience:** + Bachelor's degree or equivalent work experience + 5 years of work experience in scheduling, planning, operations, customer service, logistics , supply chai n + Experience working in a regulated environment (cGMP/FDA) is preferred + Must have strong proficiency Office 365 software, especially Outlook, Excel, PowerPoint, and Word " **Responsibilities:** + Act as back-up scheduling point of contact for all US treatment sites , including creating and maintain ing patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics + Own, manage, and drive continuous improvement of processes as assigned + Act as first escalation point for Site Account Specialists, treatment sites, and commercial partners + Mentor and support specialists in solving complex problems with their accounts, prior to issues being escalated to management + Communicate issues and resolutions to SCLT management and key internal and external stakeholders + Develop and oversee plans of action for issues throughout the patient journey + Interact with internal and external stakeholders in-person and through electronic/virtual means + Ensure a positive end - to - end customer experience + Lead exception processes such as product returns, product replacements, and out of spec product + Input and maintain transactional data related to patient schedules within BMS's scheduling system + Ensure resources are in place to support treatment site training on patient scheduling processes and facilitate training as assigned + Analyze feedback from customers and partners and provide action plans as assigned + Actively participate in, facilitate , and lead tactical and other meetings as assigned + Provide on-the-job training on areas of subject matter expertise + Own change actions, deviations, investigations, CAPAs, and effectiveness checks as assigned + Own, a uthor, update, and implement procedures and work instructions as assigned + Establish and maintain a trusted relationship with BMS commercial matrix team , regional internal partners, and treatment sites + Act as subject matter expert on global projects and cross-functional initiatives and e xecut e project tasks as assigned + Lead and manage regional projects + Lead at least one working group and execute relevant tasks + Comply with applicable SOPs , work practices, and other documentation + Accountable for individual performance + Understand and champion global strategy and role of Scheduling and Cell Logistics + Provide input into goals and plans to deliver on SCLT's global strategy **Knowledge, Skills, and Abilities :** + Highly self-motivated, self-aware, and professional + Able to work independently and in groups + Flexible in responding to quickly changing business needs + Exceptional customer service orientation + Skilled at managing tense situations and de-escalation + Eager to work with teams from other regions and cultures + Able to share workspace for independent and collaborative work + Strong sense of ownership and accountability + Fluent reading, speaking, and writing skills required in English \#LI-Hybrid The starting compensation for this job is a range from $97,000 - $121,000, plus incentive cash and stock opportunities (based on eligibility). The starting pay rate takes into account characteristics of the job, such as required skills and the geographic location where work is performed. Final, individual compensation is decided commensurate with demonstrated experience. For more on benefits, please visit our BMS Careers Site. Eligibility for specific benefits listed therein may vary based on job and location. Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support. Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year's holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program. If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. **Uniquely Interesting Work, Life-changing Careers** With a single vision as inspiring as Transforming patients' lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. **On-site Protocol** BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ (https://careers.bms.com/eeo-accessibility) eeo-accessibility to access our complete Equal Employment Opportunity statement. BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/ Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. **Company:** Bristol-Myers Squibb **Req Number:** R1585192 **Updated:** 2024-09-29 01:59:31.572 UTC **Location:** Seattle 1000 Dexter-WA Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.