Site Assistant - ARCHES Sheltering – Woodburn - Mid-Willamette Valley Community Action Agency

The ARCHES team is currently hiring Site Assistants! This position provides direct support to sheltering services at the ARCHES Project sites in Polk and Marion counties. Responsibilities include supporting daily operations including cleaning and laundry services, clerical duties, data collection & entry, assisting clients with navigation to resources, and other special projects as needed. This is a grant funded, full time position.

There are multiple vacancies for this position. This position requires the availability to work days, nights, weekends and/ or holidays as needed.

Candidates must submit their application by 11/18/2024 in order to be considered for first round interviews.

MINIMUM QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High School diploma or General Education Degree (GED) plus 2 years of experience in customer service, social services, or other client-facing role, and at least 6 months of experience in a leadership role.

• Preferences given to applicants who have experience working with people experiencing homelessness or at-risk of becoming homeless; and/or work experience with the public in a healthcare or community services setting.

CERTIFICATES, LICENSES, REGISTRATIONS

• Driver qualification status is not required for this position.

• Candidate must pass a comprehensive MWVCAA background screening prior to employment.

• Food Handler's Card, or ability to obtain within 60 days of hire

• Candidate must pass pre-employment and random drug/alcohol screens.

KNOWLEDGE, SKILLS and ABILITES

• Knowledge of/or experience working with the homeless, vulnerable, or at-risk populations is preferred.

• Demonstrated proficiency with Microsoft Office (including Outlook), videoconferencing platforms, and web tools.

• Effective interpersonal communication skills, in both written and oral form.

• Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners.

**ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be all-inclusive. The employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Provides program support, such as: cleaning, site upkeep, laundry and supportive services.

• Provides client engagement and assistance, including answering the telephone, monitoring client and facility safety.

• Works with support staff regarding follow-up to services, assisting with meal preparation and distribution;

• Facilitates access to guest laundry and computers;

• Opens and distributes incoming mail, handles outgoing mail.

• Employs de-escalation techniques and makes quick decisions in response to guest or client incidents.

SUPERVISORY RESPOSIBILITIES

This job has no supervisory responsibilities.

PHYSICAL & MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Requires the ability to communicate with others and quickly respond to potential emergencies.

• Requires frequent personal mobility between areas of the shelter and/or sites.

• Regularly lift and/or move 10 pounds and occasionally lift and/or move up to 50 pounds.

• Manual dexterity for handling personal items, food, clothing, sacks, carts and use of computers and written in-take processing.

• Requires frequent moving/walking and standing in the shelter setting and outdoor spaces.

• Maintains calm disposition and regulates emotions when clients or other may become escalated.

• Regulates emotions and handles pressures of frequent demands for attention, time, and various work tasks.

WORK ENVIRONMENT

• Close quarters, often with a public client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.

• Frequent interruptions and demands; frequent noise.

• Shift options may vary between early morning, evening and nights.

• Exposure to trash and potential biohazards.

• Requires multi-tasking, including the ability to collaborate with staff, volunteers and guests.

• Ability to accept on-call work, frequently with short notice (for example, same day for a call-out).

MWVCAA is committed to promoting and achieving diversity, equity and inclusion with employees and with those we serve. The agency strives to be an employer of choice with a vision for all people to be respected for their infinite worth, and supported to envision and reach a positive future.

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at (503) 585-6232.

*MWVCAA is a Second Chance Employer supporting individuals with criminal records with a fair and equal opportunity at employment. A background check will be conducted for this position. A criminal record will not automatically disqualify an individual from a job, unless there is a specific legal exclusion. MWVCAA will consider convictions as they relate to job duties and responsibilities and consider the length of time since the offense.

**This is a partial list of essential duties and responsibilities. To review the full job description, download below.

If you need ADA accommodations to apply for MWVCAA job openings, please contact Human Resources at HR@mwvcaa.org or call 503-585-6232 to ask for a HR Team Member.