Site-Based Program Coordinator - Big Brother Big Sister of Greater Los Angeles

Big Brothers Big Sisters of Greater Los Angeles (BBBSLA) empowers youth by establishing enduring, professionally supported mentorship relationships for those facing adversity. We collaborate with parents/guardians and volunteers to ensure every child in our programs reaches higher aspirations, gains confidence, builds better relationships, and achieves educational success. BBBSLA's track record proves that mentoring works, transforming lives one young person at a time

POSITION OVERVIEW:

Reporting to the Senior Manager of Site-Based Programs, the Site-Based Program Coordinator is a supervisory role that oversees our Site-Based Program Facilitators. The Coordinator will ensure that all Site-Based Facilitators are trained to provide high quality facilitation to all Site-Based Mentoring Programs (School-Based, High School Bigs, & Workplace Mentoring). Additionally, the Coordinator will be responsible for maintaining and enhancing relationships with our current and prospective community partners. The Coordinator will attend relevant events and meetings with our community partners to stay current on new initiatives and developments at schools where we offer programs. Additionally, the Coordinator is responsible for crafting, updating, and maintaining our Site-Based Mentoring curriculum bank.

This is a full-time, benefits eligible, hybrid work position with a mix of virtual and in-office work. The position also requires travel for face-to-face meetings with corporate and school partners.

ESSENTIAL JOB ACTIVITIES AND RESPONSIBILITIES:

The essential job activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Program Coordination & Evaluation

• In cooperation with the Senior Director of Program, Senior Manager of Site-Based Programs, and Corporate and Community Partnerships Coordinator, participates in the development of new school-site programs by identifying local schools and potential volunteer organizations or businesses; assessing viability and determining if there is established infrastructure to support a program.
• In cooperation with the Senior Manager of Site-Based Programs and Corporate and Community Partnerships Coordinator, assesses the Site-Based Program Facilitators workflows and caseloads to streamline work processes and increase work productivity and session quality.
• Works closely with the Senior Manager of Programs to enhance program structure and improve data tracking and evaluation that demonstrates impact. This includes tools needed to measure outcomes (monthly reports, data tracking, surveys etc.)
• Oversees the running of programs at school and corporate sites and establishes positive relationships with community, nonprofit, school partners and district administrators.
• Ensures that Site-Based Facilitator members properly assess individual strengths and support the needs of each match participant to assure a positive outcome for the child and mentor.
• Monitors and evaluates program effectiveness, making data-driven improvements.
• Collects and analyzes feedback from participants and partners for continuous enhancement.
• Supports funding and grant providers through data collection, conducting surveys, and writing match stories.
• Supports efforts to streamline the application process for all Site-Based applicants.
• Communicates with partners to schedule meetings and manages logistics for all Site-Based Programs.
• Participates in the mentor orientation/training process to increase levels of engagement.
• Updates and distributes program materials to current and prospective partners.
• Observes and provides feedback to Site-Based Program Facilitators on a quarterly basis to ensure high quality curriculum and program management.

Curriculum Development & Program Facilitation

• In collaboration with the Senior Manager of Site-Based Programs, utilizes Universal Learning Design to develop and maintain a relevant and culturally competent curriculum bank geared towards 3rd-12th grade students.
• Integrates diverse perspectives and experiences into program content.
• Demonstrates a keen understanding of cultural nuances in program design and delivery.
• Ensures inclusivity and cultural sensitivity in all aspects of program.
• Demonstrates experience working with diverse populations and socio-economic demographics.
• Ensures high-level proficiency in applying child safety and risk management knowledge, and demonstrates experience in working with children exposed to trauma and/or similar issues related to living in poverty.

Quality Assurance & Training

• Responsible for facilitating 1-2 Site-Based programs which would entail group facilitation, interfacing with school and corporate administrators, and on-site management.
• Ensure child safety, match relationship development, positive youth development, and mentor satisfaction are fulfilled through scheduled in-person, telephone and electronic contact.
• Review documentation to ensure high quality Match Support processes and written excellence.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

QUALIFICATIONS & EXPERIENCE:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required (KSA's):

• Bachelor's Degree required. Master's Degree preferred. (MSW, MFT, or social service field)
• Minimum of three-five years supervisory experience in social services setting.
• Possess working knowledge of local children's social support services and national/local reporting protocol or child abuse/child safety issues.
• Must be able to develop/maintain effective partnerships/relationships with community constituents, corporate executives, non-profit groups, private individuals, and BBBSLA employees.
• Strong project management skills including planning, executing, and successfully completing projects within allotted timeline and budget.

REQUIRED KNOWLEDGE, SKILLS AND COMPETENCIES:

• Strategic planning and program implementation.
• Clinical assessment and case management experience. Analysis and decision making.
• Planning, organizing and creativity.
• Team management, customer service, action-oriented and excellent communication.
• Research, presentation and computer literacy skills.
• Possess assessment and relationship development experience with children and adults.
• Excellent time management and organization skills to coordinate a high level of activity
• Computer literacy with Microsoft Office programs

COMPETENCIES:

Customer/Client Focus: Demonstrates a strong commitment to meeting the expectations and requirements of schools, mentees, staff, volunteers, children, parents, and agency corporate and community partners. Prioritizes building and maintaining effective relationships with these stakeholders, gaining their trust and respect. Views the role as adding value to the experiences of constituents, fostering parental support, and promoting diversity and inclusivity. Exhibits a high degree of flexibility and adaptability in all interactions.

Listening: Practices attentive and active listening, ensuring a deep understanding of others' perspectives and needs. Has the patience to hear people out and can accurately restate opinions, even in disagreement. Vigilant in recognizing and addressing child safety issues, demonstrating a proactive approach to problem identification and resolution.

Interpersonal Savvy: Relates well to a diverse range of individuals, building appropriate rapport and fostering constructive and effective relationships. Uses diplomacy and tact to navigate and diffuse difficult situations comfortably. Demonstrates an ability to mediate conflicts and create mutual understanding, ensuring a harmonious and supportive environment.

Approachability: Is approachable and easy to talk to, making extra efforts to put others at ease. Exhibits warmth, patience, and sensitivity to the needs and interests of others, building strong rapport and trust.

Priority Setting: Efficiently manages time and resources, focusing on what is most important. Quickly identifies critical priorities and sets aside less important tasks, eliminating roadblocks and maintaining focus on achieving key objectives. Demonstrates the ability to sense what will help or hinder goal accomplishment and takes appropriate action.

Commitment to Task: Exhibits a strong willingness and ability to pursue goals with dedication and pride in accomplishments. Takes proactive actions to achieve and exceed goals, demonstrating a high level of motivation and perseverance.

Results/Outcome Oriented: Is driven by achieving results and can be relied upon to meet and exceed goals successfully. Focuses on the bottom line, setting clear objectives and measures, monitoring progress, and pushing for continuous improvement and success.

Organizing: Effectively marshals resources to accomplish goals, orchestrating multiple activities simultaneously. Uses resources efficiently and identifies incomplete or informal information promptly to address any issues. Demonstrates strong organizational skills to manage complex tasks and projects.

Commitment to JEDI (Justice, Equity, Diversity, Inclusion): Deeply committed to fostering a safe, equitable, and inclusive environment where diversity is celebrated, and justice is ensured for all. This commitment extends beyond internal operations to include alumni, matches, parents/guardians, community partners, and the broader community. Actively promotes and supports JEDI principles in all aspects of the role.

WORK ENVIRONMENT:

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Hybrid office environment - ideal schedule is two days in office + three days remote / week, with autonomy in setting schedule and determining hours. Some evening and weekend work should be expected.

• Occasional independent travel.

• Physical demands: While performing duties of job, employee is frequently required to stand; walk; sit; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 25 lbs. Job requires verbal and computer communication. Computer, telephone, and calculator use are required.

Equal Employment Opportunity

BBBSLA is committed to the principle of equal employment opportunity for all qualified individuals. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.