Site Driver Supervisor - Kett Engineering Corporation

Job Title: Site Driver Supervisor

Reports to:Kett Corporate Senior Account Manager

Job Summary:Responsible for all activities involved in project coordination including administration of logistical/technical data, scheduling, employee relations and interfacing with the customers and Kett to ensure customer service needs meet or exceed requirements.

·Coordinate all project requirements and supervise all personnel

·Ensure the implementation of appropriate processes, procedures and work instructions

·Oversee administrative, scheduling, data processing, timekeeping and training duties

·Manage the production of data, reports, spreadsheets and files as required; report results in an accurate and timely manner

·Oversees employee daily/weekly timesheets

·Plan and/or train in all areas of test procedures, processes, and routes

·Track service and test schedules performed

·Maintain all accounts i.e. car wash, cell phones, towing, trucking services, etc.

·Coordinate vehicle testing for all sites, remain flexible in accommodating frequent scheduling changes; coordinate test trips with other supervisors, drivers, customers and Kett personnel

·Ensure route schedules are rigorously maintained by monitoring driving habits, implementing procedures and/or equipment as required

·Monitor the performance and attendance of on-site personnel to ensure all requirements are met

·Communicates with Kett Corporate Account Manager and/or Kett Human Resources on employee matters which may violate policy and that may require disciplinary measures; bring closure to concerns and issues in a timely manner

·Attend meetings with Kett management and customers

·Maintain a professional manner, work, and dress

·Act as mentor; maintain safety and quality and set an example for others to follow

·Perform other duties as required by Kett and the customer

·Provide support and interface with customers and Kett personnel in a courteous and professional manner

·Promote safety awareness and assure compliance with all safety practices

·Apply leadership skills to maintain good working relationship with employees and customers

·Complete knowledge of durability test project: procedures, practices, and training processes to ensure management and customer requirements are met, ability to instruct others in proper methods

·Ability to track projects and completing an efficient and timely manner

·Actively participate as a mentor, offering assistance and share acquired information, knowledge and experience

·Contribute to a positive work environment and promote overall team effort

·Focus on meeting and exceeding customer and Kett expectations

·Possess a thorough understanding of schedule operations, Kett and customer policies and procedures and Kett's Vision and Values

·Excellent communication skills, verbal and written

·Ability to complete concise and accurate documentation

Education: Requires leadership skills acquired in a degree program or in two to four years of progressive responsibility in managing people in a customer service-related environment. Will consider a combination of education and on-the-job experience. Prefer supervisory experience in an automotive test capacity.

Skills/Experience: Thorough knowledge of testing requirements, systems, and operating procedures. Knowledge of MS Word and Excel. Excellent verbal and written communication skills essential. Ability to drive an automatic and/or manual transmission vehicle.

Physical Requirements: Required to lift up to 50 pounds. Job requires sitting, standing, and bending for approximately 6 – 8 hours on a daily basis. Must be able to handle daily pressures and stress-related conditions.

·Leadership-Mentor and instruct peers concerning job duties and responsibilities

·Safety- Abides by, promotes and acknowledges all safety practices in keeping with high safety standards

·Customer Relations-Develop positive relations with customers that aid in creating enthusiastic customer support

·Communications- Must provide information and receive feedback in a concise, accurate and detailed manner

·Problem Solving- Requires solving a variety of problems inherent in providing services and employees including employee problems, service problems, customer problems, etc. in a manner that maintains a high level of satisfaction by the employee, the customer, and Kett

·Dependability- Display ability to successfully and satisfactorily complete assigned tasks

·Initiative and Resourcefulness- Possess incentive to take effective action, anticipate needs and perform in accordance to resources provided

·Cooperation- Exhibit characteristics of an effective team member focused on a common goal, promotes the development of like qualities in others

·Role Model- Serve as a role model and mentor for Kett's Values and business principles

·Commitment- Able to accept assigned tasks with a quality result as an objective

·Employee Development-Coach, counsel and train employees to meet customer requirements and employee goals

·Employee Relations-Develop positive relations with employees, provide recognition and show appreciation in a manner that meets employee needs and creates a high degree of employee trust and satisfaction

·Focus-Recognizes and operates within the scope of Kett's Visions and Values

·Dedication- Demonstrate the ability to consistently perform all responsibilities with integrity

·Result Oriented- Accomplish performance targets established by Kett and the customer

·Flexibility- Must be willing and able to expand the scope of responsibilities as dependent upon requirements of the business environment

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