Site Leader - RICBT, Inc

Site Leader

We don’t just have a mission statement…we have a mission.

At RICBT/OneCBT, our commitment to optimal mental health and steadfast support isn’t just for our clients; it extends to every team member.

RICBT/OneCBT realizes the strength of our practice is our exceptional staff. We support our employees in building a thriving and profitable workload upon a culture of values of innovation, professionalism, and healthy work/life balance. We are seeking a Site Leader for our New Haven, CT location. The Site Leader will be expected to be available during designated business hours and additional time to ensure the business goals and objectives are being met. Executing the position requires the employee to be on-site at a Refresh facility.

The Site Leader oversees the operational and clinical aspects of their respective site/location.

The Site Leader will collaborate with members of the Operations/Administrative Team, as well as the Executive Director.

The Site Leader will maintain a clinical productivity equal to 90 billable units per month.

Schedule: Monday - Friday, 9:00 am - 5:30 pm

Compensation: The salary range for this position is $64,300 to $114,300 per year. Pay is based on several factors, including, but not limited to, education, work experience, licensure/certifications, scheduled clinical hours, etc.

Educational Background:

• Advanced degree (LMHC, LICSW, PsyD, PhD) in Mental Health
• An advanced degree in applicable operational/clinical settings is desirable

Minimum Job Qualifications:

Experience:

• Must have worked as a leader in a growth-oriented organization, preferably in the healthcare/behavioral health field, for at least 1-2 years
• Strong leadership capability
• Strong relationship skills to grow and maintain relationships with any individual, irrespective of background and type of personality
• Strong written and verbal communication skills
• Ability to work with recent technological applications relating to daily tasks and ability to train staff on the use of the applications
• Strong detail-orientation
• Ability to perform multiple tasks simultaneously
• Possess reliable problem-solving ability
• Ability to build on the vision and be a positive force in developing the plan to get there
• Strong ethical standards and compassion

Beneficial Skills & Experience:

Culture:

• To create and maintain a site with positive energy, caring support, mutual trust, and respect. To foster a connection with all staff of the practice by working collaboratively with the Executive Director and RVP of Operations
• Continuously nurture a culture of excellence by acting as a role model of professional and ethical practice and conduct, staff recognition, teamwork
• Schedule and conduct orientation to Athena and all RICBT/OneCBT protocols/procedures for clinicians at assigned location
• Implement morale-building activities to create a culture of camaraderie among the site staff and foster a sense of connection with the overall practice
• Support clinician professional development through consultation, mentoring, and guidance
• Address and resolve customer service issues promptly. Provide appropriate feedback to involved clinicians and staff
• Support peer consultation groups as they pursue clinical excellence and encourage clinician work-life balance and self-care
• Continuously monitor and address office aesthetics
• Participate in vacation coverage rotation with the Executive Director and other Site Leaders
• Supports RICBT’s/OnceCBT’s overall business goals and direction

Productivity:

• To balance clinical, technological, and business best practices
• Communicate performance expectations regarding clinical quality, evidence-based treatment, timely and professional documentation, HIPAA compliance, etc.
• Continuously monitor office use and clinician schedules to ensure optimum space utilization
• Assist clinicians in meeting productivity goals; monitor clinician schedules and ensure clinicians are offering new slots for PAC promptly
• Ensure clinicians are compliant with the 48-hour note completion policy in Athena
• Demonstrate active support of value-based contracts and clinical initiatives by communicating requirements to clinical staff and ensuring their compliance
• Identify clinical staffing needs and routinely communicate those needs with the Executive Director

Problem Solving:

• To identify, analyze, and resolve issues involving any clinical, administrative, staffing, or client matters
• Display confidence in judgment to solve problems independently and creatively, which includes consulting with the Executive Director on challenging matters
• Provide ongoing clinical case consultation
• Assist clinicians in meeting productivity goals
• Address and resolve internal and external customer complaints and provide feedback to involved individuals
• Continuously seek opportunities to streamline administrative processes and work with administrative staff to determine the viability of implementation
• Provide technological training and trouble-shooting to clinical staff
• Manage the physical office space, which includes communicating issues directly with the Executive Director
• Other tasks and duties as assigned

Advantages:

• Benefits: Health, Dental and Vision
• 401(k) with company matching
• Employee Assistance Program (EAP)
• Life insurance
• Paid time off (PTO)

RICBT/OneCBT is a proud member of the Refresh Mental Health network. Refresh provides outstanding operational support, infrastructure, and resources to allow clinicians to focus on what they do best — providing exemplary care to clients. This partnership will enable us to offer additional help and operational support while maintaining our local identity and leadership.

Refresh Mental Health is an Equal Opportunity Employer that values a diverse workplace. We are committed to building a team that is inclusive of all people, including those of LGBTQIA+ communities, members of all ethnic groups, people with disabilities and medical conditions, foreign-born residents, and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Refresh is also committed to compliance with all fair employment practices regarding citizenship and immigration status.