Site Manager - Canon Business Process Services, Inc.

Will lead a team at a high profile account in Irving, TX

• Responsible for on-site supervision of Executive Assistants and Business Support Specialists
• Monitors operations for efficiency and quality of service
• Oversee all the operations involved in the successful completion of projects assigned
• Prepare presentations and present to CBPS & Client
• Evaluates and resolves high priority and moderately complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment
• Oversee onboarding of all new hires
• Monitors operating unit activities to ensure compliance with CBPS
• Manage status reports, productivity reports, and other source documents to ensure best optimal performance is met by staff
• Monitors financial performance including billing and receivable procedures
• Liaison with all CBPS staff functions on activities relating to own operating units
• Maintains working relationship with representative including identifying needs analysis, handling criticism & informing of progress
• Attend high level meetings with C-Level Executives
• Conduct staff meeting to ensure communication of corporate policies and procedures
• Manage staff by developing and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff
• Interface with client, operations team, and corporate departments as necessary
• Completes CBPS staff payroll
• Enhance “good will” between Client and Canon

PHYSICAL REQUIREMENTS/WORKING CONDITIONS/MENTAL QUALIFICATIONS

• Mental qualifications include ability to provide direction and leadership efficiently and effectively
• Good organizational skills

• Bachelor’s degree or equivalent experience
• Must have 8+ years of experience in Office Services/Business Services Management
• Must have a track record of successfully managing a team of 10+ people in a Project Management environment
• Track record of process improvement and change management a must
• In-depth knowledge of current industry standards in business services & records management
• Ability to manage complex projects
• Previous experience working in a pharmaceutical environment a plus
• Six Sigma Green Belt a plus
• Global business experience a plus
• Excellent computer skills
• Strong written and verbal communication skills
• Strong leadership skills
• Must be process thinking and be able to document processes and procedures
• Excellent presentations skills
• Creative, innovative, and strategic thinking skills
• Must be dependable, reliable, detail oriented with good organizational skills as well as self-initiative
• COVID-19 vaccination required

What We Offer

• • An opportunity to join an established team and be part of a successful and proven global organization!
  • A competitive compensation program!
  • Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match!
  • Employee discounts on Canon products & vendor discount programs for employees!
  • World-Class Training & Career Development Programs!