Site Manager (Wilton, CT) - The Planet Group

Job Summary:
Site Manager will be responsible for the total performance of services 24/7/365 at the customer’s operations in the Wilton, CT area.   Total performance includes, but not limited to achieving/exceeding operational performance objectives, cost savings, and maintaining and improving employee morale, safety culture, retention and productivity.   In conjunction with the Vice President, this position will help develop and execute strategic direction and be accountable for implementation of identified strategic programs such as CMMS Implementation, SOP development, Vendor Management Program, reliability maintenance program, Cap Ex development, equipment assessments, Root Cause Analysis, safety program, quality program, increasing workforce productivity, as well as best practice application across the customer sites.  

Duties & Responsibilities: 

• Organizes workload to manage normal day to day activities, emergency assignments and special projects (both Company and Customer) to ensure all KPIs and performance objectives are completed to satisfaction 
• Manages subcontractors and direct reports to include 24/7 coverage schedule
• Performs annual performance evaluations for direct reports 
• Holds subcontractors accountable to contract requirements and manages supplier relationship program with centralized procurement support.
• Manages team to ensure all work orders are accepted, completed and closed out within account specific timeframe 
• Responds to customer escalations and ensures constant communication is being facilitated between account, providers, and customer. 
• Investigates, develops, and implements projects, processes, or activities to reduce or contain costs, increase quality levels and meet standards by utilizing Root Cause Analysis (RCA) 
• Trains, mentors, and manages the review process to ensure associate growth and development. 
• Develops and maintains a positive relationship with customer Points of Contact. 
• Promotes commitment to environmental health and safety by adhering to safety practices, investigating concerns, and making recommendations.
• Develop and analyze monthly reports to ensure strategic alignment and optimal delivery of service while identifying key operational and financial improvement opportunities.
• Manage weekly and monthly AR & AP reports to insure account stays current.
• Facilitate MBR and QBR’s as scheduled. 
• Responsible for putting in place appropriate plans and programs to meet and/or exceed the client objectives within the account.
• Responsible for cost effectiveness, consistency, quality, accuracy and performance to business standards.
• Responsible for ensuring effective customer satisfaction, service and relations by implementing processes and technology to deliver quality products and services
• Responsible for creating a consistent operational image, implementing initiatives and producing a quality product in accordance with Company standards
• Responsible for driving continuous improvement and innovation throughout the account.
• Responsible for creating an environment that gives team members and teams responsibility/authority to achieve goals, and then holds the team and team members accountable for accomplishing them.
• Responsible for the achievement of assigned team member’s responsibilities by providing guidance, mentoring, coaching and feedback to team members. Establish performance objectives, expectations and regular appraisals against those objectives and expectations

Qualifications:

• Bachelors' Degree in relevant technical field (such as a relevant engineering field, facilities management,  or construction management) or equivalent combination of education and experience 
• MBA preferred 
• CPMM, CFM or FMP certification, preferred
• Skilled Trade license a plus, competency required 
• Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
• 10+ years of Facility Maintenance Experience in a manufacturing environment as a key leader. 
• Strong computer skills are required, primarily utilizing Microsoft Office Suites including Excel, Word, Outlook, & Power Point.
• Professional and friendly demeanor, willing to go above and beyond to accomplish the mission