Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. 

Your Role 

The Site Merchant Manager will be a key member of the Neiman Marcus Group Digital team in helping to define and deploy best-in-class luxury customer experiences for a specific category or categories. They will be responsible for executing a strategy that drives revenue by leveraging data and insights to strategically optimize product findability and product presentation. 

This role requires high attention to detail, technical and analytical skills, excellent time management, the ability to problem solve and multitask, along with strong interpersonal skills to effectively collaborate with stakeholders. A successful Site Merchant will be proactive, highly analytical and data driven with an understanding of various online marketing principles and KPIs, as well as have a passion for product and market trends. The candidate should be comfortable working in a fast-paced and exciting environment. 

The Site Merchant Manager will collaborate with the buying, creative, marketing, category, content and analytics teams. They will manage and lead an Operations Assistant and will foster a culture that focuses on professional development and growth. 

What You’ll Do 

• Own the site navigation experience as it relates to categorization, visual navigation, filters & facets, browse and search.
• Partner with business stakeholders such as Category Management to understand the key business priorities and develop a strategy plan to drive sales, engagement, and conversion.
• Champion with cross functional teams to determine customer experience and conversion opportunities including browse and search algorithms, optimizing site content and product recommendations.
• Analyze and report ecommerce KPIs and features (page templates, site support, navigation methods, device penetration, etc.) and leverage data, insights and best practices to make customer experience improvements and testing recommendations.
• Keep a pulse on competitive site experiences within the category (direct & indirect competitors) to understand how NM compares; make recommendations for improved site features/functions, browse capabilities, enriched content and/or customer discovery paths. Leverage learnings to influence the eCommerce product roadmap.
• Manage and develop Assistant to ensure team members are engaged, performing at the highest level, and is given the opportunity for professional growth and development.
• Create a positive and collaborative work environment with cross-functional partners to allow for alignment and execution of strategies to exceed goals.
• Exhibit a clear understanding of traffic and conversion funnels and work to optimize accordingly.
• Understand the web item setup process to ensure accurate and timely publication of products.
• Manage customer experience for key divisional promotions by developing merchandising & content strategies, partnering with Promotions & Merchant teams on activation and web-readiness & analyzing post-event performance. 

What You Bring

• Bachelor’s degree.
• Minimum of 3+ years of relevant retail ecommerce experience.
• Strong analytical skills with hands-on experience using data analytics tools. Adobe Analytics experience preferred. Advanced Excel and Microsoft Office skills required.
• Experience leading small teams.
• Strong experience in large scale enterprise organizations. Luxury retail preferred.
• Excellent communication skills – interpersonal, verbal, and written.
• Strong commitment to timelines, accuracy, organization, and professionalism.
• Thrives in a fast-paced and cross functional environment with a company first mindset.
• Proactive, self-motivated, passionate, and accountable. A self-starter approach with an eagerness to consistently meet and exceed objectives and take on more responsibility.
• Experience in an “ownership” position overseeing site content / visual merchandising with the goal of driving ecommerce KPIs is preferred.

Inclusive Benefits   

 We offer an inclusive and comprehensive range of benefits to our valued associates, including:
•    Medical, Dental, Vision Benefits
•    Disability Benefits
•    Paid Parental Leave, Paid Family Leave, and Adoption Support 
•    Paid Time Off
•    Retirement Savings Plan (401K) and Life Insurance 
•    Financial Solutions
•    NMG Associates Core Discount of 30%
•    Personal and Professional Development Opportunities 
For more information, please click “Our Benefits” section on our career site or reference the link here: https://www.neimanmarcusgroup.com/benefits

About Neiman Marcus Group  

As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.    

Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.  

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.   

We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com.  
 

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