Site Operations Manager - Jones Lang LaSalle Incorporated
Chicago, IL
About the Job
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Job Title: Site Operations Manager
What this job involves:
As a Site Operations Manager at JLL,you'llbe primarily responsible for overseeing andoptimizingthe performance of both hard and soft services vendors for our client's sites. Your focus will be on managing vendor relationships, ensuring service quality, and driving operational excellence across the vendor ecosystem whilemaintainingsite integrity and meeting client expectations.
Your day-to-day tasks will include:
Managing and coordinating activities of hard and soft services vendors across client sites
Conducting regular performance reviews and quality audits of vendor services
Negotiating and overseeing vendor contracts, including SLAs and KPIs
Ensuring seamless integration of vendor services with overall site operations
Implementing vendor management best practices and continuous improvement initiatives
Resolving vendor-related issues and escalations tomaintainsmooth siteoperations
Analyzing vendor performance data and preparing reports for client and internal stakeholders
Collaborating with procurement teams toidentifyand onboard new vendors asneeded
Ensuring vendor compliance with site-specific regulations, policies, and procedures
Desired experience and technical skills:
Requirements:
Minimum 5 years of experience in site operations or vendor management
Proventrack recordin managing multiple vendor relationships in a sitecontext
Strong knowledge of contract management and vendor performance metrics
Excellent communication, interpersonal, and problem-solving skills
Proficiencyin vendor management and facility management software
Experience in site-based operational planning andexecution
Preferred:
Bachelor's degree in Facility Management, Business Administration, or related field
Professional certifications such as FMP, CFM, or CPSM
Experience managing both hard and soft services vendors in diverse facilityenvironments
Knowledge of industry-standard service level agreements and key performance indicators
Familiarity with relevant industry regulations and site compliance requirements
Experience with cost optimization and budget management in a siteoperationscontext
Proficiencyin project management methodologies
Understanding of lean management principles and process improvement techniques applied to siteoperations
Location:
On-site –Chicago, IL
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
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For candidates in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests.This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Uspage > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
Accepting applications on an ongoing basis until candidate identified.