Site Operations and Merchandising Manager - True Classic

Site Operations and Merchandising Manager

Position Overview

Classification: Full Time or Contractor

Location: Remote

Department: Site Ops and Merchandising within Ecommerce

Reports to Director of Ecommerce

We are seeking an exceptional Site Operations and Merchandising Manager to oversee the execution of campaigns, promotions, product launches and merchandising on TrueClassic.com. In this role you will own how products are placed and positioned on the website, product bundling into packs, and item setup.

The ideal candidate will have a strong background in Shopify and a deep understanding of the apparel industry.

All of True Classic's roles are global and omni-channel, leading designated areas of accountability across all product categories, countries, and different sales & marketing channels. This means you will have the opportunity to impact our operations worldwide, ensuring a cohesive strategy that aligns with our overall business objectives and drives success across various markets and platforms. 

Key Areas of Accountability

• Lead and mentor team of site merchandisers responsible for item setup and bundle creation, providing guidance and support in day-to-day operations.
• Monitor inventory levels and work with the planning team to ensure best-selling and core styles are fully stocked. Prepare backup bundles for best-selling packs. 
• Develop and execute site merchandising strategies to optimize the customer journey and increase conversions.
• Utilize data-driven insights and analytics to monitor traffic, customer behavior, and product sales trends.
• Create and optimize product listing pages (category and collection pages) with ideal sorts using data-driven insights and automated merchandising tools.
• Conduct A/B testing to identify the most effective merchandising strategies and improve conversion rates.

Cross-Functional Collaboration 

• Oversee site maintenance, ensuring excellent customer experience and troubleshooting issues related to merchandising setup.
• Implement and manage promotions, seasonal campaigns, and special collection pages.
• Work closely with other ecommerce teams including website development, digital product, and UX/UI design.
• Collaborate with cross-functional teams including marketing, creative, and product development to align site merchandising with overall brand strategy.

Qualification Requirements

• 3+ years of experience in e-commerce merchandising, site operations, or digital retail management
• Extensive knowledge of Shopify platform and its capabilities
• Ability to learn merchandising apps quickly and configure them
• High attention to detail and accuracy in managing product information and inventory levels.
• Strong understanding of the apparel industry, including trends, seasonality, and consumer behavior.
• Proven track record of driving sales growth and improving key performance metrics in an e-commerce environment.

Preferences

• Experience with A/B testing and conversion rate optimization techniques.
• Familiarity with SEO best practices for e-commerce.
• Knowledge of email marketing strategies and their impact on site merchandising.
• Passion for ecommerce and a keen interest in men's fashion and apparel.

Skills and Competencies

• Slack and Asana experience a must.
• Excellent analytical skills with proficiency in Excel, PowerPoint, and Google Analytics. 
• Strong project management skills with the ability to manage multiple priorities simultaneously.
• Excellent communication and interpersonal skills for cross-functional collaboration.
• Creative mindset with the ability to develop innovative merchandising strategies.
• Creative problem-solving abilities and a data-driven approach to decision-making.

The Site Operations and Merchandising Manager will play a crucial role in driving our online sales growth and enhancing the customer experience on trueclassic.com. This position offers an exciting opportunity to shape the digital presence of our apparel brand and contribute to its success in the competitive e-commerce and apparel landscape.

Company Overview:

True Classic launched in late 2019 and has grown to become one of the hottest direct-to-consumer men's apparel brands, continuing to experience rapid growth despite changes to digital advertising and the macroeconomic environment. We are on a mission to empower over 100M people worldwide to look good and feel good by the end of 2034 and are guided by six core values to chart our path to success:

Move the Needle

We are obsessed with driving tangible business results.

We constantly refocus our efforts and eliminate busy work to drive measurable impact.

We embrace simplicity, automation, and technology to amplify our force.

Harness Grit

We are ambitious and persevere through challenges with a relentless spirit.

We're optimistic about the future and our glass is half full.

We are self-motivated, resourceful, and determined to make a difference.

Go Fast ⚡

We are nimble, open-minded, and seek the fastest path to success.

We remove barriers, eliminate friction, and move at the speed of light.

We believe that “done is better than perfect” and fail forward to make progress.

Execute as a Pro

We are curious and leverage data & insights to move in the right direction. 

We are doers, embody an owner's mentality, and strive to get 1% better every day.

We work systematically to produce consistent results & get our projects done right.

Be Creative

We are first-principles thinkers and develop bold ideas to challenge the status quo.

We are innovators at heart & believe that ingenuity is often the solution.

We solve problems resourcefully and think outside the box.

Lead with Empathy

We obsess over our customers to consistently over-deliver.

We are inclusive, appreciative, and supportive of our employees & partners.

We put ourselves in others' shoes and seek to deeply understand their perspective.

Work Environment: 

This is a remote position, allowing you to work from the comfort of your home or any location with reliable internet access within the United States. You will spend extended periods at a computer, so a comfortable and ergonomic workspace is essential. We provide the necessary tools and support to ensure a productive and collaborative virtual work experience. Additionally, the company holds quarterly all-hands meetings in California, which you would be expected to travel to and attend in person.

Compensation and Benefits: 

• Salary depends on experience
• Unlimited Sick Days & PTO
• Company paid medical, dental, and vision PPO insurance (Anthem Gold PPO)
• 401k plan with 3% company match
• Monthly $200 stipend for home office expenses
• Free $1,000 worth of True Classic merchandise every year
• Free Employee Assistance Program

Our mission is to empower everyone to show up as their best self. We are dedicated to creating a community where creativity, curiosity, and innovation thrive; and that starts with welcoming diverse voices to our team. We believe that everyone should feel confident being exactly who they are, which is why we're committed to being an equal opportunity employer. We celebrate and support differences in race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, and abilities. If you need assistance or an accommodation due to a disability, please reach out to Human Resources.

Please note that the duties and responsibilities outlined in this job description are intended to describe the general nature and level of work performed by employees assigned to this position. It is not an exhaustive list of all responsibilities, duties, and skills required for the role. Additional tasks and responsibilities may be assigned as needed to meet business needs.