Site Reliability Engineer - eTek IT Services, Inc.

Overview

The Site Reliability Engineer plays a crucial role in ensuring the reliability, performance, and scalability of the infrastructure and applications. This role is vital in maintaining a seamless and efficient operation of technology systems within the organization, and ensuring that they meet the high standards of availability and performance required by both internal and external users.

Key responsibilities

Design and implement automation for various processes to improve efficiency and reliability

Develop monitoring solutions to ensure the health and performance of systems

Participate in on-call rotations and handle incident response, troubleshooting and resolution

Create and maintain scripts for operational tasks and automation

Conduct capacity planning and manage the scalability of the systems

Collaborate with development teams to improve system reliability and performance

Deploy and maintain cloud services and infrastructure

Define and implement service level objectives and indicators

Ensure security best practices are followed in all aspects of infrastructure and services

Perform system and application performance tuning and capacity forecasting

Conduct post-incident reviews and implement preventive measures

Participate in the design and implementation of disaster recovery plans

Document procedures, configurations, and processes

Contribute to the continuous improvement of processes and tools

Stay updated with industry trends and best practices

Required qualifications

Bachelor's degree in Computer Science, Engineering, or a related field

Proven experience in a Site Reliability Engineer or similar role

Strong understanding of software development, system administration, and networking

Proficiency in scripting (e.g., Python, Shell, Perl)

Experience with monitoring and alerting tools (e.g., Nagios, Datadog, Prometheus)

Expertise in cloud services and infrastructure (e.g., AWS, GCP, Azure)

Knowledge of containerization and orchestration technologies (e.g., Docker, Kubernetes)

Experience with CI/CD pipelines and configuration management tools (e.g., Jenkins, Ansible)

Solid understanding of TCP/IP, HTTP, DNS, and other network protocols

Ability to analyze and troubleshoot complex systems and applications

Experience with incident management and on-call responsibilities

Familiarity with security best practices and tools

Excellent communication and collaboration skills

Certifications such as AWS Certified SysOps Administrator or Google Professional Cloud DevOps Engineer is a plus

Continuous learning and self-improvement mindset