Site Reliability Engineer - Mid (CPE) - PEAK Technical Services Inc.

This SRE role will focus on providing direct, level one and two support to internal engineering teams. It will require collaborating with multiple global teams to ensure each customer request is addressed in a way that is reliable, secure, and supportable.

Responsibilities

• Build, deploy and operate a combination of open source, custom written, and vendor provided software to support the Network platform infrastructure
• Contribute to additional automation and testing for service deployments to improve deployment processes, working towards 100% automation
• Engage directly with engineering customers on troubleshooting requests and guiding them on solutions
• Identify opportunities for process improvement to reduce customer queue time
• Perform monthly service deployments for cloud platform services
• Perform on-call duties for general troubleshooting of core services
• Provide Tier 1/2 support for all foundational platform services

Key Qualifications

• Ability to design and provide operational and infrastructural requirements that promote uptime, speed and security at all phases of the software lifecycle on a global scale
• Excellent troubleshooting skills that span code, system, and network
• Hands on experience in working with distributed systems and availability, reliability, scalability
• Proven experience at building, deploying and operating services at scale in public cloud environments

Required Technical Skills

• Strong ability to troubleshoot complex issues ranging from system resources to application stack traces
• Technical certifications or other demonstrations of passion in security and technology (e.g., CISSP, AWS Associate, open source projects, or equivalent)
• Experience in developing tools for system configuration, deployment, and monitoring
• Solid grounding in information security principles
• Experience building and operating various core infrastructure services (prefer experience with multiple of these or similar technologies): Cloud Networking, Certificate Management, Software Delivery, Configuration Management, DNS, Traffic Management, Identity & Access Management, Network Access Management, Observability, Remote Access Solutions, Secure Images
• Experience in public cloud services and deployment (AWS experience preferred)
• Strong software development experience in Python, JavaScript, or Go (Python preferred)
• Experience operating in regulated environments such as SOX/PCI

Required Soft Skills

• Systems thinking with a security mindset
• Ability to empathize with developers in a way that drives tracing solutions
• Customer and peer relationship focused with strong interpersonal and communication skills
• Ability to learn new skills/technologies quickly and independently
• Ability to thrive in a fast-paced team environment
• Methodical and systematic problem-solving approach
• Basic writing skills that support an almost compulsive drive to document
• Strong belief in driving operational excellence, owning efficiency and automation at the core of operations

Expected Experience

• 7-10 years professional experience operating complex system with at least 3 years at large scale
• BS in Computer Science, Software Engineering, or equivalent experience

Benefits

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, and a 401K plan.

PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future.

PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan.

Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.

Equal Opportunity Employer (EEO)

PEAK Technical is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. PEAK does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law. All employment is decided on the basis of qualifications, merit, and business need.

PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.

Candidate Privacy

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/ and https://peaktechnical.com/ca-residents-privacy-rights/