Site Reliability Engineer - Platform Support - Ursus, Inc.

JOB TITLE: Site Reliability Engineer - Platform Support
LOCATION: 100% Remote, PST hours
DURATION: 12 month contract
PAY RANGE: $59-69/hour
TOP 3 SKILLS:

• Strong ability to troubleshoot complex issues ranging from system resources to application stack traces
• Technical certifications or other demonstrations of passion in security and technology (e.g., CISSP, AWS Associate, open source projects, or equivalent)
• Experience in developing tools for system configuration, deployment, and monitoring

COMPANY:
Our client is a global leader in interactive and digital entertainment.

Responsibilities:

• Build, deploy, and operate a combination of open-source, custom-written, and vendor-provided software to support the client's Network platform infrastructure
• Contribute to additional automation and testing for service deployments to improve deployment processes, working towards 100% automation
• Engage directly with engineering customers on troubleshooting requests and guiding them on solutions
• Identify opportunities for process improvement to reduce customer queue time
• Perform monthly service deployments for cloud platform services
• Perform on-call duties for general troubleshooting of core services
• Provide Tier 1/2 support for all foundational platform services

Key Qualifications:

• Ability to design and provide operational and infrastructural requirements that promote uptime, speed, and security at all phases of the software lifecycle on a global scale
• Excellent troubleshooting skills that span code, system, and network
• Hands-on experience in working with distributed systems and availability, reliability, scalability
• Proven experience in building, deploying, and operating services at scale in public cloud environments

Required Technical Skills:

• Strong ability to troubleshoot complex issues ranging from system resources to application stack traces
• Technical certifications or other demonstrations of passion in security and technology (e.g., CISSP, AWS Associate, open source projects, or equivalent)
• Experience in developing tools for system configuration, deployment, and monitoring
• Solid grounding in information security principles
• Experience building and operating various core infrastructure services (prefer experience with multiple of these or similar technologies): Cloud Networking, Certificate Management, Software Delivery, Configuration Management, DNS, Traffic Management, Identity & Access Management, Network Access Management, Observability, Remote Access Solutions, Secure Images
• Experience in public cloud services and deployment (AWS experience preferred)
• Strong software development experience in Python, JavaScript, or Go (Python preferred)
• Experience operating in regulated environments such as SOX/PCI

Required Soft Skills:

• Systems thinking with a security mindset
• Ability to empathize with developers in a way that drives tracing solutions
• Customer and peer relationship focused with strong interpersonal and communication skills
• Ability to learn new skills/technologies quickly and independently
• Ability to thrive in a fast-paced team environment
• Methodical and systematic problem-solving approach
• Basic writing skills that support an almost compulsive drive to document
• Strong belief in driving operational excellence, owning efficiency and automation at the core of operations

Expected Experience:

• 7-10 years of professional experience operating complex systems with at least 3 years at large scale
• BS in Computer Science, Software Engineering, or equivalent experience

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