Ski Area Group Services and Event Supervisor - Omni Hotels & Resorts

Location

Mount Washington Hotel

As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

Job Description

Ready to lead unforgettable experiences? Join us as a Ski Area Group Services and Event Supervisor! Take charge of coordinating group ticket processing and crafting innovative programs and special events, ensuring seamless guest experiences year-round. From thrilling ski races to organizing themed weekends, you'll work closely with various departments to create magic at our resort. If you're passionate about creating unforgettable memories and thrive in a dynamic environment, we want you on our team!

Our  team members enjoy a wealth of benefits and perks, including:

• Comprehensive healthcare coverage with options for medical, dental, and vision plans.
• Paid time off for relaxation and rejuvenation.
• Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
• Complementary Golf, Skiing and Riding.
• Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities.
• Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.

Join us and thrive in an environment where your well-being is valued and supported.

Responsibilities

• Assisting Sales and Ticket Managers with processing of group tickets, including printing and reconciliation.  
• Coordinates all recreation and ski area groups and works closely with Ticket and Sales Managers.  
• Assists with the development of innovative programs, coordinates and implements activities for special events, social programs, and corporate groups. 

• Work with Competition Manger on organizing and implementing ski races.  
• Maintains communications with all departments throughout the resort regarding groups and special events, working closely with Ski ops, Sales, Banquet and Set-up departments to ensure smooth, properly scheduled events. 
• Responsible for the creation and implementation of summer and winter events, theme weekends. 
• Handles all phone calls and inquiries from guests in relation to special events. 
• Works closely with the Executive Team and the Marketing Department for planning, marketing and promoting all activities and special events, flyers, signage and posters. 

• Initiates and completes mailings for event information, promotion and registration. 
• Responsible for generating Banquet Event Orders, spec sheets, agendas, check requests, special lodging requests and all other necessary paperwork for activities and special events. 
• Maintains files for each special event, including lectures, artists, entertainers, etc. 
• Maintains an inventory of props, supplies, signage, and equipment used for special events. 
• Assist with updating spec sheets for recreation and events, releasing and distributing information resort wide.   

• Evaluates and summarizes each special event and follows up with the appropriate executives in a timely and accurate manner. 
• Works in all areas of the Recreation Department as needed. 
• Attends all activities and events meetings. 
• Contributes to team effort by accomplishing related results as needed. 
• Coordinates all special events for year-round planning and programming.  

Qualifications

Hotel Specific Essential Functions: 

Works to create relationships with outside vendors and local businesses 

Tools and Equipment: 

• Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, facsimile machine    
• College Diploma, or 2 years relevant experience or an equivalent combination of training, experience, and/or education. 
• Event promotion/implementation and/or Marketing experience preferred. 

• Must have excellent interpersonal skills. 
• Must provide excellent service to internal and external customers. 
• Must have excellent oral and written communication skills.   
• Must be attentive to detail. 
• Must have the ability to adapt to unexpected situations 

• Must be punctual and reliable 
• Must be able to remain calm and portray a friendly demeanor in stressful situations 
• Must be willing to work weekends, holidays, and occasional evenings 
• Must be able willing to work in unfavorable weather conditions 

Working Environment: 

• Subject to working in a crowded environment, long periods of walking and standing, indoor/outdoor weather conditions, long periods of computer work.  
• Must be able to lift up to 25lbs and pull and push up to 50lbs. 
• Equipment to be used includes, but not limited to: computer, fax machine, copier, scanner and digital camera. 

• Must be available to work flexible hours, including evenings and weekends and holidays. 

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement