Ski Operations Office Supervisor - Omni Hotels & Resorts

Location

Mount Washington Hotel

As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

Job Description

Join our team and earn a free ski pass at Bretton Woods!!

*Now hiring for November 2024!*

Associate Benefits:

• Free ski pass at Bretton Woods for new Associates and eligible household members. 
• Discounted lift tickets for friends and family
• 25% off resort amenities including retail, food, spa, etc.
• Travel discounts to other Omni locations, theme parks, preferred access tickets, national retailer discounts
• Free golf during the summer season
• 401(k) Retirement Plan matching, pre-tax health savings, flexible spending accounts, tuition reimbursements, pet insurance, preferred access tickets, etc
• Excellent training and professional development
• Full-time positions eligible for full benefits package including Medical, Dental, Vision, telemedicine, EAP, ST & LT disability
• Leadership development programs, diversity and inclusion programs, work life balance
• Refer a friend and earn up to $500

Responsibilities

• Supervise the day to day business of the Operations Office including answering phones and responding to associate and guest inquiries.
• Act as administrative assistant to Ski Resort Director
• Responsible for supervising the Snow Reporter and completing the snow report as needed.
• Maintain office supply inventory for other associates.
• Provide support to other departments as needed.
• Monitor and respond to radio calls from other departments including ski patrol and lift maintenance.
• Assist associates with administrative issues.
• Act as point person between other departments and coordinate with them to address guest issues.
• Responsible for gathering guest survey information and updating email lists.
• Instill positive environment and strong work ethic.
• Frequently assists guests in resolving queries regarding ski ticket and season passes.

Qualifications

• Strong supervisory and managerial skills required.
• Knowledge of computer programs like Microsoft Word and Excel. Ability to learn new computer programs to assist in scheduling and payroll.
• Strong communication skills presented with a positive and friendly manner.
• Ability to create a team environment and maintain positive attitudes.

Schedule Requirements:

• Winter schedule – Average 5 days per week, 40 hours/week.  Saturdays and some holidays required.