SLOT SERVICE SPECIALIST - Boyd Gaming

What would I be doing?:

Located just east of downtown Kansas City, Ameristar Casino and Hotel is a Midwestern entertainment hub that offers something for everyone. Ameristar Casino has one of the largest casino floors in Missouri, amazing dining venues, a newly renovated luxury hotel and more. Ameristar also offers convenient parking in a five-level, 2,660 space parking structure with an enclosed, climate-controlled walkway to the casino and entertainment floor.  Ameristar is seeking a Slot Services Specialist.  The successful candidate will provide friendly, courteous and efficient guest service and ensure prompt responses to all guests’ needs. The Slot services Specialist will also provide cashiering and slot machine services and work to ensure full compliance with casino policies, internal controls and Missouri State Gaming Commission regulations.

 

Responsibilities:

Duties and Responsibilities

• Deliver outstanding guest service 
• Comply with Slot department and property policies, procedures, and internal controls
• Must maintain high level of confidentiality
• Safeguards assets of the company
• Observes EGD play, recognizes and promotes guest development
• Process jackpots and signs slot payout forms
• Assure that the slot machines are operating properly and that all jackpot payoffs are executed in a timely manner according to company policy
• Verifies and reconciles banks at shift change
• Attends to minor machine tilts/repairs
• Ensures compliance with federal currency transaction reporting regulations
• Support and assist other Slot Service Specialists and Slot Supervisors on the Casino Floor
• Respond to change lights on slot machines and assist customers needing change or other assistance
• Impress TITO paper and conduct basic preventive maintenance of slot machines

What are we looking for?:

Required Knowledge and Skills

• Excellent communication and guest service skills for both internal and external guests
• Ability to count money and make change
• Basic computer, math, reading, and writing skills
• General knowledge of Microsoft Word, Excel, and Outlook is a plus

 

Required Behaviors

• Always conduct oneself in a manner that reflects a positive and professional image
• Ability to establish rapport with other team members throughout the casino
• Maintain a positive attitude at all times
• Be able to work in a fast paced 24/7 environment 
• Must be available to work some nights, weekends and holidays
• This is a uniformed position, which requires that team members are in compliance with uniformed appearance standards while on duty

 

Required Education and Work Experience

• High school diploma or equivalent.

What would it be like to work at this property?:

At Ameristar Casino Hotel Kansas City, when we say "More Fun", we mean it literally. In addition to our large casino floor, we proudly feature a wide variety of restaurants, an arcade and an award-winning hotel. Ameristar is one of the biggest -- and most impressive -- casinos in the country.                                           

Ameristar Casino Kansas City is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

If  you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation. 

 

Ameristar Kansas City

3200 North Ameristar Drive

Kansas City, MO 64161

 

What would it be like to be a Boyd Gaming Team Member?:

Boyd Gaming Corporation has been successful in gaming jurisdictions in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Corporate Mission
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.

Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.

Company Vision
Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.

From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.

Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.

We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.