Slot Supervisor - Golden Nugget
Stateline, NV 89449
About the Job
The incumbent in this position is responsible for an assigned shift and directs the activities of slot employees on that shift.
Responsibilities:- Direct all slot personnel (attendant and technician) on an assigned shift according to proper policies and procedures.
- Monitor slot equipment in order to maintain proper use and maintenance.
- Work casino floor slot areas greeting and developing "new" players as well as existing players and accommodating their needs within program guidelines to ensure player satisfaction and encourage return visits.
- Prepare daily schedules according to business levels.
- Ensure all slot personnel are in compliance with Title 31 requirements.
- Monitor and pay jackpots.
- Supply support operations as needed.
- Monitor and help maintain all change machines.
- Issue complimentary to players in accordance with established guidelines.
- Handle guest complaints and disputes fairly and with the best interest of the hotel/casino in mind.
- Prepare and administer disciplinary action.
WORKING CONDITIONS
Must have ability to:
- Communicate effectively at all times, with customers as well as all levels of employees.
- Observe and direct actions of subordinates, as well as ability to distinguish between different denominations of currency in order to pay off jackpots.
- Review and comprehend all necessary documentation.
- Effectively and efficiently move around work area.
- Reach and lift up to 25 pounds in order to fill and maintain change machines.
- Spend majority of shift on the casino floor, and is subject to varying levels of crowds, noise levels, and smoke, the severity of which depends upon customer volume.
Demonstrated familiarity with Slot Operations, labor analysis, slot floor coverage and Title 31 Compliance. Knowledge of how slot machines operate. These skills and abilities are typically acquired through a minimum of two years’ experience in slot operations and one year of supervisory experience. For dual rated incumbents, one year of experience required; on-the-job training will be provided.
*PLEASE NOTE: THIS POSITION REQUIRES A GAMING LICENSE BY THE NEVADA GAMING CONTROL BOARD
What we offer you:
• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
REGULATORY AND COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:
• Attend required training sessions offered by Golden Nugget Lake Tahoe. Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
• Consult Internal Control Procedures and Policy Manuals for guidance.
• Report illegal activity to Security or the appropriate levels of Management.
Posted Salary Range:USD $26.50 - USD $27.50 /Hr.