Slot Technician - Awager
Jersey City, NJ 07302
About the Job
Awager stands at the gateway of the next era of the gaming industry, bridging the authentic excitement of land-based casinos with the comfort of online access. Awager’s award-winning products, recognized at the ETG award, enable players to access their favorite physical slot machines and ETGs from anywhere, anytime, through modular design, real camera views, sound captures, and a cutting-edge interface. Our team is committed to continually providing cutting-edge technology to bridge the gap between the physical and digital realms, making high-quality, real-live gaming accessible to everyone, everywhere.
We are looking for an experienced technician based in (INSERT STATE/REGION) to participate in all applicable aspects of studio builds, EGM storage, EGM maintenance, EGM placement/movements, EGM game theme conversions, related compliance processes, paperwork and the like.
Successful Candidates:
- Able to travel frequently when needed
- Obtain all necessary licensing and certifications by local regulatory body
- Expert in understanding regulated environments and required operating procedures
- Hold game manufacturer tech certifications from all major providers in (INSERT STATE/REGION)
Responsibilities:
- Oversee all preventative maintenance measures and schedule
- Provide technical knowledge and resolution to all instances of failure in the solution
- Be present in studio for on call technical assistance and regularly scheduled machine movements and game theme conversions
- Detailed cataloging and accounting of all inventories including machines and extra parts
- Procurement of repair materials
- Scheduled machine inspections for compliance and auditing purposes
- Accurately provide repair assessments and estimates
- Provide excellent customer service communication skills to operator clients reporting EGM failures throughout the process to resolution
Location : Atlantic City
Requirements:
- Extensive experience in the gaming industry working with Electronic Gaming Machines
- Expert knowledge of all prominent game manufactures' EGM products
- Experience implementing game theme conversions
- Technical repair certifications from major game manufacturers
- Proficient accounting/auditing skills related to compliance procedures and inventory management