Smokiam RV Resort: Security Team Member - Team Outsider

Team Outsider Overview

At Team Outsider, we spend our time delivering extraordinary hospitality to our guests at our rapidly growing portfolio of campgrounds nationwide. We are on a mission to be the most hospitable team in the world, and to achieve our mission, we need your help!

Position Overview

Our Security Team is responsible for ensuring that our property is secure for our guests to enjoy, and for maintaining a safe, family-friendly environment.

Duties & Responsibilities

• As with all positions on our team, live Team Outsider’s values, helping to create extraordinary experiences for our guests while performing the responsibilities of your position.
• Ensure that all guests and team members are provided with a safe environment at all times.
• Manage and mediate all conflicts, directing individuals who cause a disturbance or violate the rules of the campground to leave the property when warranted.
• Monitor entrances and exits, and prevent unapproved entry.
• Patrol the entire site, checking for unsafe conditions.
• Ensure that facilities are opened and / or closed during specified hours.
• Respond to emergencies in a prompt and orderly manner.
• Properly document any occurrences.
• Always maintain a neat and well groomed appearance, wearing appropriate team attire and name tag.
• Provide superior guest service by being attentive, responsive and helpful to guests' needs.
• Report all guest problems, requests or complaints to the campground's General Manager.
• This job description is not intended to be a comprehensive list of all required duties, responsibilities and activities.  Some of these may change, and others may be assigned by your manager at any time, as required.

Experience & Requirements

• Basic training in emergency response, CPR and security protocol.
• A passion for customer service and the outdoors.
• Valid Driver’s License.
• Ability to work nights, weekends, and holidays.
• Capable of working independently and as part of a team.

Physical Requirements

• Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Must be able to hear and speak clearly, and communicate comprehensively.
• Must be able to stand for long periods of time (up to 80%).
• Must be able to bend, stoop, kneel, crouch, and climb.

Team Outsider Mission

• We are on a mission to be the most hospitable team in the world.

Team Outsider Values

• We put our team first: We believe that the most important hospitality we extend is to our team members. The way we treat one another sets the tone for how we treat everyone.
• We make them say “WOW!”: We are passionate and determined to "WOW!" our team members, our guests, our community, and our partners at every interaction.
• We express gratitude: We appreciate that our team members and guests have many options for where to spend their time. We are committed to proving to them that they've made the right decision.
• We get better every day: We are always growing, learning, and ready to drive change. When we stumble, we admit fault and get back on our feet. We are in the constant pursuit of excellence in everything we undertake.
• We are steadfastly resourceful: We do more with less and will do whatever it takes to overcome a challenge.
• We give back: We strive to leave the biggest positive impact on the communities where we operate. Their success is our success, and we want to see them win.