SNOW ITOM Architect (McLean, Virginia) at Startech Network Inc.

Must Have Experience

·        Solutioning and Design the ITOM solution using industry best practices.

·        Advise, design and configure integration solutions between ServiceNow and other CMDB tools.

·        Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions

·        Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules

·        Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods

·        Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.

·        3rd party software integrations with ServiceNow

·        Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more.

·        MID Server management experience

·        Experience in multiple ServiceNow implementations

·        Lead the configuration and customization of ServiceNow instances.

Good to have Experience

·        Experience in application architecture, infrastructure architecture, database architecture, networking, and distributed systems

·        Well-versed in modern web technologies and cloud computing architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation

·        Understanding of Application and Technology Portfolio Management

·        Experience with discovery technologies (ADDM, TADDM, UD, etc.)

·        Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP

·        Experience of custom applications development

·        Experience in working on Performance Analytics

·        Design and modification of ServiceNow Service Portal.

·        Domain Separation and designing the Process and data flow within various domains

·        Knowledge of LDAP/Active Directory/SSO.

·        Review existing set up and provide best practice recommendations in line with the OEM

·        Monitor health, usage and compliance of ServiceNow systems.

·        Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.

·        Experience with HTML coding and Jelly script strongly preferred

·        Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)