Social Services Aid - Healthcare Staffing Professionals, Inc

Ready to make a difference in your community? Healthcare Staffing Professionals is hiring a compassionate Social Services Aid to join our team and work in Escondido, CA, offering a pay rate of $18 per hour plus benefits. The Social Service Aid will work to support the TB control Program/Home Visiting Program. This role is perfect for someone who loves connecting with people and providing vital support to those in need. If you're looking for a rewarding opportunity to grow your career and make a positive impact, we want to hear from you!
Social Services Aides are responsible for assisting professional and para-professional staff during interactions with clients. The primary work setting takes place in the field when using vehicles to transport clients and family members.
The position will start immediately upon acceptance and employment clearance and is a 90 days initial assignment with chance of extension.
Pay rate: $18/hr
Schedule: Full Time, Monday through Friday 8 a.m. to 5 p.m.
Benefits: Healthcare, Dental & Vision, Life Insurance
Job Duties:

• Transports clients and family members, including children, to and from medical appointments and meetings with representatives of social service agencies; may transport family members and/or children of clients to locations within the County or to locations outside of the County and the state.
• Assists clients and citizens by listening to their concerns, forming realistic definitions of their problems, and providing advice and information on available resources.
• Represents clients if they are unable to represent themselves in obtaining appropriate community resources in order to help them achieve the maximum level of independence and self-sufficiency.
• Assists clients by reading and interpreting data and information on laboratory slips, government forms, and other documents.
• Assists clients in completing forms and/or reviews forms for accuracy and completeness.
• Oversees visitation sessions involving clients and their children by observing and documenting interactions and behaviors while ensuring the safety of clients and children.
• Provides guidance to clients on the roles of parents and effective parenting techniques.
• Provides assistance to clients who use wheelchairs and other orthopedic devices.
• Acts as liaison between clients and public and private agencies such as utility companies; may make inquiries or provide responses on behalf of clients.
• Observes clients at their homes and makes referrals pertaining to suspected cases of child abuse and spouse battering; collects information from citizens and clients and documents responses or actions.
• Retrieves and returns materials from files and may maintain files, records, and reports.
• Uses automated case management programs and other computer applications; operates modern office equipment such as copying machines, fax machines, and telephones.
• Explains procedures, available programs, health principles and home economics techniques to individuals and small informal groups.
• Distributes materials and provides other assistance as needed during public education programs and meetings.
• Assists paraprofessional and professional staff in interviewing clients and citizens and in recording responses.
• May lift and carry personal property belonging to clients and family members of clients.
• May maintain the cleanliness and orderliness of visitation rooms.

Bilingual Assignment (in addition to the above)

• Translates oral and written English communications into clients' native languages.
• Records responses in English or communicates responses in English to others.

Qualifications:

• Remember and follow oral and written instructions
• Read and understand written materials, such as rules and regulations and give clear and understandable interpretations and explanations to clients
• Complete forms and compare or verify names and numbers for accuracy and completeness
• File alphabetically and numerically
• Perform simple arithmetic computations
• Prioritize and organize assignments to complete work in a timely manner
• Communicate effectively with a variety of individuals representing diverse cultures and backgrounds and function calmly in situations, which require a high degree of sensitivity, tact and diplomacy
• Treat County employees, clients, patients, representatives of outside agencies, and members of the public with courtesy and respect
• Assess the customer/client's immediate needs and ensure customer's receipt of needed services through personal service or making appropriate referral
• Provide prompt, efficient, and responsive service
• Exercise appropriate judgment in answering questions and releasing information; analyze and project consequences of decisions and/or recommendations
• Effectively and safely use modern office equipment such as personal computers, copy machines, and telephones
• Communicate effectively orally and in writing
• Establish effective working relationships with management, employees, employee representatives and the public representing diverse cultures and backgrounds
• Provides responsive, high quality service to County employees, representatives of outside agencies and members of the public by providing accurate, complete and up-to-date information, in a courteous, efficient and timely manner

Education and/or Experience

• Education, training or experience, which clearly demonstrate possession of the knowledge, skills and abilities stated above. Qualifying education/experience:
• Graduation from high school or equivalent, and six (6) months of full time experience caring for, and helping social services or health services clients, patients, or other individuals within a hospital, school, institution or community-based agency.

Desirable Traits

• Communicates Effectively, Customer Focused, Values and Respects Others, Drives to Excel, Teamwork and Collaboration, Continuous Learning, Demonstrates Ethical Behavior, Supportive of Change

License

• A valid California Class C driver's license, which must be maintained throughout employment in this class, is required at time of appointment, or the ability to arrange necessary and timely transportation for field travel. Employees in this class may be required to use their own vehicle.