Social Services Supervisor at Fairfax County Government

Job Announcement

This is an exciting time to join Fairfax County Government as we shape racial and social equity policies in the county through the One Fairfax Policy. Using this framework, we intentionally consider equity when making policies or delivering programs and services. To learn more, we highly encourage you to view the One Fairfax webpage. Plus, check out the Top 5 Reasons to Work with the Department of Family Services Domestic and Sexual Violence Services.

The Counseling Team Supervisor performs the following duties and responsibilities:

• Plans, assigns and reviews the work and day-to-day activities of a dynamic team of professional mental health counselors working with clients affected by domestic and/or sexual violence.
• Provides clinical and best practice guidance to staff to create greater victim/survivor and community safety.
• Supports staff in ensuring quality short-term treatment planning to include crisis intervention and support.
• Works within the clinical services continuum of services and supports the division’s overall mission to reduce interpersonal violence.
• Reviews staff documentation on client contacts and interventions for compliance with local, state, and federal standards and professional ethical guidelines.
• Monitors program effectiveness in the areas of crisis intervention, prevention strategies, treatment, advocacy, case management, and psychoeducational programming.
• Takes primary responsibility for hiring, training, and performance review of a team of assigned domestic and sexual violence services staff.
• Supervises other support and administrative staff for special projects and performs work related tasks as required.
• Tracks, analyzes, and interprets data regarding program performance and equity in access and outcomes and uses data in program improvement. with program manager, monitors budget and is responsible for grant-related tasks, such as grant writing and reporting.
• In conjunction with DSVS management team, develops policies, protocols, and programs that best meet the needs of clients and the community. participates in intra and interagency meetings and workgroups. maintains leadership role in developing collaborative community relationships.

Illustrative Duties:

• Provides day-to-day guidance and direction to a group of social services specialists on case related issues, policies and procedures, and agency initiatives;
• Ensures acceptable levels of quality and quantity in the delivery of services;
• Plans caseloads, assigns cases and reviews case records and reviews and signs off on service plans, case assessments, and other reports which require supervisory review;
• Identifies crisis situations and provides intervention as needed to address difficult or dangerous client situations;
• Interviews job applicants and makes recommendations for hiring, prepares and conducts formal and informal performance evaluations, and handles performance and discipline issues in a timely manner and in accordance with county personnel policy;
• Reviews the work of individual social services specialist and provides feedback and instruction;
• Communicates performance expectations; monitors performance and outcomes of staff against the goals and objectives of the program;
• Approves and monitors expenditures for client services consistent with the program budget and client outcomes;
• Solicits concerns, issues and recommendations from staff regarding programmatic needs and systemic issues;
• Evaluates the effectiveness of policies and procedures and recommends changes;
• Holds group and individual conferences with staff to discuss general policies and to interpret related rules, regulations or laws and to assess cases objectively based upon the significant risk factors and to monitor casework progress;
• Facilitates open communication between staff and senior management to achieve agency and unit goals;
• Plans for and facilitates social services specialists' professional growth and development.
• Provides staff development including training, mentoring, and encouragement for staff to improve professional skills in order to support access to human services;
• Develops and implements ongoing team training plan;
• Works with the community to identify families and children needing services and to coordinate these services;
• Communicates effectively with social services specialists and senior management regarding the needs of the agency, social services specialist, and clients;
• Participates in intra and interagency work groups, supervisors' meetings and special projects;
• Provides oversight for required data systems and uses data systems for management of day-to-day work;
• Prepares or oversees and presents narrative and statistical reports documenting the work of the unit and/or in relation to case activity;
• Promotes the attainment of agency and individual staff goals related to service access components (Automatic Call Distribution service levels, case objective outcomes, time studies, silent monitoring, and customer service surveys) through the ongoing monitoring of service requests and subsequent service delivery;
• Establishes and maintains ongoing collaborative relationships with public and private providers, community-based groups, and residents to coordinate and integrate services, improve access, and identify community needs and barriers to service delivery;
• Participates as a team member in the continuous improvement of the human services access process.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of domestic and sexual violence, best practices of co-occurring treatment, and methods/approaches to address them.
• Knowledge of intersections of interpersonal violence, marginalization, gender and systemic oppression.
• Extensive knowledge of regulations and guidelines relating to standards for service provision to victims of domestic and sexual violence.
• Ability to provide direct services to include individual, family and group counseling services with preferred previous experience working with victims/survivors of domestic and sexual violence.
• Ability to maintain professional ethics and confidentiality of client information.
• Knowledge of how to accurately apply, interpret and administer clinical regulations for counseling services as well as familiarity with the standards of domestic violence intervention programs.
• Extensive knowledge of the principles and practices of clinical supervision, professional development, and performance management.
• Thorough knowledge of how to plan and direct the activities of licensed and professional clinical staff with preferred ability to provide clinical supervision towards licensure.
• Ability to conduct quality improvement to include identification, analyzing, managing, and reporting key performance indicators that enhance programmatic and divisional outcomes.
• Progressive experience establishing, developing, and maintaining partnerships with individuals and organizations that enhance the coordinated community response for supporting victims/survivors of sexual and domestic violence, human trafficking and stalking.
• Public speaking competency. Position requires frequent participation in panel discussions, work groups and workshops. Ability to prepare and deliver effective presentations.

Employment Standards

MINIMUM QUALIFICATIONS:
Graduation from an accredited four-year college or university with a bachelor’s degree; plus four years of increasingly responsible, directly-related professional experience in the social services or human services field. A master’s degree in a related field may be substituted for one year of required experience.

CERTIFICATES AND LICENSES REQUIRED
None.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check, and a Child Protective Services Registry check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• Master’s degree in clinically related field and clinical license in VA (e.g., LCSW, LMFT, LPC, PhD).
• If not licensed, eligible within 24 months of hire to be licensed to practice in the Commonwealth of Virginia in one of the following: Licensed Clinical Social Worker, Licensed Professional Counselor, Clinical Psychologist, Licensed Marriage and Family Therapist, Licensed Substance Abuse Treatment Practitioner or Clinical Nurse Specialist.
• A minimum or 5 years’ experience supervising a clinically focused program.

PHYSICAL REQUIREMENTS:
Ability to lift up to 15 lbs. Ability to travel to various locations throughout Fairfax County to provide coverage, supervision, attend meetings and trainings. Ability to communicate clearly and concisely both orally and in writing. Ability to use keyboard driven equipment and other automated technology. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview and may include a practical exercise.

The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.

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