Social Worker Manager / Case Manager (Manager Level) - Supports Coordinator Manager - Family Services/ Children - Community Living Services Inc

Reposted 07/25/2024

Immediate Opening - Applicants are encouraged to apply early to be considered for next round of interviews.

Job Title: FAMILY SERVICES SUPPORTS COORDINATION MANAGER

Level 17 Exempt

• Community Living Service’s Wayne County division, located in Wayne, Michigan, provides supports for people of all ages with intellectual and developmental disabilities in Wayne County. 

  • Community Living Services Wayne Location currently has a case load average of 45. 

• Immediate Opening - Apply today to be considered for the next round of interviews. 

• Minimum Requirements - Manager Level:

  • Minimum of a Bachelor’s Degree in Human Services arena from an accredited college or university with a major in a human behavioral science, or in another major where 25% of the course credits earned toward a degree in the human behavioral sciences field. 

  • Current, valid State of Michigan Limited Licensed Master’s Social Worker (i.e., LLMSW) required

  •  Qualified Intellectual Disabilities Professional (QIDP) credentials and Child Mental Health Professional (CMHP) credentials are required - training will be provided to meet this requirement within first 30 days of hire. 

  •  Master’s degree in Social Work and full LMSW licensure preferred. 

• Please refer to the job description below for complete details.

Reporting Relationship:  Reports to the Family Services Director

Job Summary:

The Family Services Supports Coordinator Manager serves as a trainer, supervisor, mentor and advocate for a team of Supports Coordinators providing supports to children and adults with intellectual and developmental disabilities. The essential function of the position is to facilitate the effective and efficient planning and implementation of the principles of Person-Centered Planning and Self-Determination, Detroit Wayne Integrated Health Network (DWIHN) the Michigan Mental Health Code, CLS guiding principles, code of ethics and professional code of ethics.

Duties and Responsibilities:

• Reviews the Individual Plans of Service and Biopsychosocial Assessments developed by Supports Coordinators under his/her supervision and provides training and guidance to Supports Coordinators in the development and implementation of plans and assessments.
• Assist Supports Coordinator with building circles of friends and provides training and guidance to Supports Coordinator in developing circle building skills.
• Trains and mentors Supports Coordinator in development of best practice guidelines and methods of identification and targeting of actions which lead to the fulfillment of goals.
• Assists Supports Coordinators to identify and utilize entitlements for the people they support.
• Trains, support, and assist Supports Coordinators in developing meeting facilitation and negotiation skills.
• Participates in the Supports Coordinator Manager Leadership Meetings.
• Participates in the Living Lifestyles Committee meetings.
• Participates in Agency Committees and planning groups specific to systems development.
• Completes the required number of professional skill development activities each fiscal year and completes additional training as contractually required by DWIHN and DHHS licensing requirements, as applicable.  If CMHP credentialed, completes the required number of child-specific professional skill development training.
• Works collaboratively with other traditional support systems to develop new methods of service delivery.
• Participates in the interview process for Supports Coordinators. Trains and mentors’ new staff regarding job expectations. 
• Schedules and facilitates, at least, monthly staff meetings. Conducts field visits and meetings with Supports Coordinators to evaluate performance, provide support/assistance with any unique or precedent setting situations and assess Person’s satisfaction with services received.  Conducts routine training regarding agency expectations with Supports Coordinators.
• Conducts routine training regarding agency expectations with Supports Coordinators.
• Provides leadership and direction to CLS staff, reinforcing organizational principles and setting the tone and expectation for quality service delivery.
• Meets with administrative level staff to ensure effective means of continuing quality services and addressing specific problem areas.  Participates in the development and implementation of policies and procedures.
• Performs Clinical Case Record Reviews and follows up on any Plans of Correction as applicable.
• Meets performance requirements related to job duties and service delivery.  Completes required documentation in a quality and timely manner consistent with requirements of CLS agency and external funding sources.
• Assures the timely submission of Individual Plans of Service, Progress Notes, Biopsychosocial assessments, and other job specific documentation.  Utilizes database tracking systems to monitor and assure timeliness.
• Uses computer and database programs to complete all reports and documentation.  Completes required reports and summaries of services per funding source mandates.
• Monitors service provision by making periodic field visits to residential, vocational and community-based sites.
• Enforces agency expectations and addresses performance issues.
• Monitors and evaluates ongoing performance of Supports Coordinators and Team Assistants.
• Maintains confidentiality of consumer and agency information.
• Works adjusted hours as needed.
• Performs special projects and other duties as assigned by supervisor.
• Completes a minimum of 24 hours of child specific professional skill development training (i.e., CMHP training) and 5 hours of Qualified Intellectual Disabilities Professional training on an annual basis.           

Qualifications and Requirements:

Extensive scheduled and non-scheduled travel is required in executing duties and responsibilities of this position.  Employees must provide their own transportation.  Maintenance of a valid driver’s license, an acceptable driving record, and vehicle insurance in compliance with State of Michigan requirements are all continuing conditions of employment.  If driving a vehicle other than the one listed on file with the Human Resources Department, employee is responsible for ensuring that the vehicle is registered, insured and meets all other State of Michigan motor vehicle requirements and providing documentation as requested. 

CLS policy restricts the use of an alternate driver without the express, prior written authorization of the Human Resources Director. A review of such requests will be based on evaluation of HIPPAA compliance issues, work restrictions and other relevant factors.

Education:

Minimum of a Bachelor’s Degree in Human Services arena from an accredited college or university with a major in a human behavioral science, or in another major where 25% of the course credits earned toward a degree in the human behavioral sciences field.  Current, valid State of Michigan Limited Licensed Master’s Social Worker (i.e., LLMSW), Qualified Intellectual Disabilities Professional (QIDP) credentials and Child Mental Health Professional (CMHP) credentials are required.   Master’s degree in Social Work and full LMSW licensure preferred. 

As required by Michigan’s Public Health Code (MPHC), limited licensees must be supervised by a Licensed Master’s Social Worker (LMSW).  The MPHC also states that a limited social work license is renewable for not more than six years.   Consistent with the MPHC, limited licensees must obtain full social work licensure prior to the end of the period of their sixth annual renewal.

Experience:

Minimum of three years’ experience in case management focused work in the social work field. At least one year experience working with people with intellectual/developmental disabilities.  Minimum three years’ experience working to coordinate services/supports for children and families with intellectual/developmental disabilities or other special needs.  QIDP and CMHP credentialing is required.  Previous supervisory experience preferred.  If no previous, targeted experience as a Supports Coordinator Manager, must minimally complete three-month orientation and trainig as a Supports Coordinator Manager In Training.

Special Knowledge/Skills:

• Ability to communicate effectively and establish positive professional relationships with both internal and external stakeholders.
• Negotiation and meeting facilitation skills required.
• Computer skills required, including word processing, spreadsheets, flowcharts, and use of internal and external e-mail. 
• Ability to utilize and navigate Power BI, Arrow, MH-WIN and Microsoft systems.
• Demonstrated experience in applying the principles of Person-Centered Planning and Self-Determination to a traditional case management model.
• Demonstrated experience with committee tasks and systems development preferred.

PHYSICAL DEMANDS:

Physical tasks are minimal. The Family Services Supports Coordinator Manager position involves both office and field work.   Adjusted hours and extensive scheduled and non-scheduled travel are required in executing the duties and responsibilities of this position.

Special Requirements:

Must be able to participate in the following and have no citations:

• Criminal background and Michigan Sex Offender Registry check
• Protective Service Clearance through the Department of Health and Human Services.

Training:

On-the-job training will be coordinated and/or provided by the Family Services Director.

CLS , Inc. is an equal opportunity employer.  All administrative, management and supervisory personnel are directed to support and cooperate with the EEO program and other equal employment opportunity efforts. Performance will be evaluated in this regard.