Software Development Manager (ServiceNow) at Credence Management Solutions, LLC

Overview

Credence Management Solutions, LLC (Credence) is seeking a ServiceNow Software Development Manager who will lead the development, architecture and solutioning of ServiceNow Case management application. Will assist in the technical solution and development / implementation of ServiceNow modules, including a major re-platforming effort of legacy applications to the ServiceNow platform. You will also, manage and participate in designing and developing Now Intelligence analytics, ServiceNow Predictive Intelligence Reports, ServiceNow Workflow, Business Rules, Dashboards, Script Includes, Notifications, Integration, Content Management System (CMS), and ITSM Modules, including Incident Events, Problem Management, Change Management, Knowledge Management Database / Known Error Database (KMDB / KEDB), Request Management, Service Catalog, Asset Management, Configuration Management Database (CMDB), and other ServiceNow modules, as required).

Responsibilities include, but are not limited to the duties listed below

• The Software Development Manager will be responsible for leading teams of developers to design, develop, and maintain START which is built on ServiceNow's products and platforms.
• A strong knowledge base of the ServiceNow product and capabilities will be required.
• A keen understanding of the market trends to keep up with new technologies and advancements in ServiceNow's products.
• Supports the PM and DPM in executing the RPC project.
• Conduct proofs of concept to evaluate the technical feasibility of new application capabilities.
• Develop estimates, manage schedules and communication with partners for new features and releases.
• Develop training plans and approaches to increase the software engineering capabilities of your team.
• Develop and maintain coding best practices as part of an integrated agile team (analysts, designers, developers, testers) to consistently build features and functionality that meet the needs and priorities of the customer in a rapid and evolving environment.
• Create code review standards for software engineers to identify defects (functional, performance, security, etc.) and suggest solutions and improvements.
• Direct team in development of unit tests for regression and refactoring
• Periodically diagnose and resolve application issues reported from production (especially and particularly code newly released into production).
• Serve as the development lead for agile sprint efforts managing applicability and functionality of requirements identified for implementation.

Education, Requirements and Qualifications

• Must possess an active Top Secret clearance.
• A Bachelor's degree from an accredited university or college in a technical field such as Information Systems, Information Sciences and Technology, Engineering, Computer Science, etc., or the equivalent combination of education, technical training, or work experience.
• Minimum of (5) years of progressive management experience
• At least ten years of hands-on experience in work similar to that being supervised.
• A deep understanding of ServiceNow's platform, modules, and architecture, ServiceNow Developer instance, and applicable tools such as ServiceNow Studio, Visual Studio Code, and ServiceNow PowerShell cmdlets.
• An understanding of the SDLC and agile methodologies, including Agile sprint plans, code reviews, and change management procedures that ensure products are delivered quickly, but also meet high-quality standards.
• Ability to lead and manage a team of developers, set priorities, manage risks, define scope, manage timelines, communicate progress and issues.
• Proficiency in programming languages such as JavaScript, Angular JS, HTML, CSS, AJAX, Glide API, server-side scripting, data imports, and data exports, REST API, and OData API.
• Familiarity with tools like Bravium Best Practice Engine, WebStorm, Browsers debuggers, and/or Splunk.
• Knowledge of relational and non-relational databases such as Oracle, MySQL, and PostgreSQL.
• Expertise in setting up and configuring data integration between ServiceNow and other systems leveraging ServiceNow Integration Hub, Integration Broker, and REST APIs.
• Familiarity with change management & security approval processes and security regulations such as NIST standard SP 800.
• Certified ScrumMaster (CSM), or comparable/equivalent qualifications.