Software Engineer - Customer Centric Engineering at Salesforce
San Francisco, CA
About the Job
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySoftware EngineeringJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way
And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world
If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.*IN SCHOOL OR GRADUATED WITHIN THE LAST 12 MONTHS? PLEASE VISIT FUTURE FORCE FOR OPPORTUNITIES*This position is located in San Francisco or Seattle
Join a high impact global engineering team that delivers Customer Love by solving the toughest technical customer escalations fast and champions trust strategy throughout the company!At Salesforce, trust is our #1 priority
Our cloud applications handle billions of transactions each day for 200,000+ companies who demand high quality, responsiveness, and predictability
Performance issues and functional bugs must be identified and resolved quickly
As a Customer Centric Engineer within R&D you will investigate, reproduce, and diagnose complex issues affecting our customers
You should be passionate about solving tough technical problems and recommending improvements to products and processes
Technical skills are important, but so are persistence, patience and communication. What you’ll be doing:* Using your Java, database, and web API and UI skills to solve critical customer technical escalations to R&D from our Technical Support organization* Figuring out ways to "find the bug" utilizing top-notch troubleshooting techniques and all the tools and systems available within the R&D organization, and digging deep into code* Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams* Providing timely information to customer facing teams to improve overall customer satisfaction* Mentoring Technical Support on technical issues and best practices* Building relationships with other teams across Customer Services, R&D, and data center operations as a technical expert* Championing Support and Debug initiatives throughout R&D * Develop high-quality, production ready Tools that can be used by internal users.* Share your knowledge and help transform an organization from within by working with and coaching your team members* Work closely with cross-functional teams across geographies.* Mentor other junior engineers in the team.What we're looking for:* Developer-level technical chops along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company* Demonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits* Unparalleled troubleshooting and problem-solving skills* Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management* Candidates having min of 10 years of relevant technical experience* Extensive programming experience in Java or similar languages in development / debugging roles.* Ability to take a complex problem, analyze, design, educate team members on it and work with them to solve the problem with high quality and on time.Requirements:* A related technical degree required.* Fluency in an object oriented language; Java preferred* Experience with a known IDE: Eclipse or IntelliJ* Familiarity with Oracle and/or other relational databases (Postgresql, MySQL etc)* Familiarity with core web technologies: HTTP, JSON, REST, XML* Experience using Linux environments, such as Ubuntu* Default CCE skills* Backend - Java* Frontend JS/HTML/CSS* SQLDesired skills:* Lead teams/work across teams in delivering projects/running programs.* AWS or other public cloud* Previous Salesforce / Force.com development experience* Front end development experience: Javascript, HTML5* Experience with Oracle SQL developer* Experience with mobile app development: iOS/Android Simulator * Log parsing in Splunk* HTTP traffic analysis: Fiddler or CharlesBenefits & PerksCheck out our benefits site which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.Salesforce InformationCheck out our Salesforce Engineering Site.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world
Each of us has a responsibility to drive Equality in our communities and workplaces
We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more
Learn more about Equality at and explore our company benefits at .Salesforce is an Equal Employment Opportunity and Affirmative Action Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status
Salesforce does not accept unsolicited headhunter and agency resumes
Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For Washington-based roles, the base salary hiring range for this position is $151,800 to $208,800.For California-based roles, the base salary hiring range for this position is $165,600 to $227,700.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience
Certain roles may be eligible for incentive compensation, equity, benefits
More details about our company benefits can be found at the following link:
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way
And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world
If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.*IN SCHOOL OR GRADUATED WITHIN THE LAST 12 MONTHS? PLEASE VISIT FUTURE FORCE FOR OPPORTUNITIES*This position is located in San Francisco or Seattle
Join a high impact global engineering team that delivers Customer Love by solving the toughest technical customer escalations fast and champions trust strategy throughout the company!At Salesforce, trust is our #1 priority
Our cloud applications handle billions of transactions each day for 200,000+ companies who demand high quality, responsiveness, and predictability
Performance issues and functional bugs must be identified and resolved quickly
As a Customer Centric Engineer within R&D you will investigate, reproduce, and diagnose complex issues affecting our customers
You should be passionate about solving tough technical problems and recommending improvements to products and processes
Technical skills are important, but so are persistence, patience and communication. What you’ll be doing:* Using your Java, database, and web API and UI skills to solve critical customer technical escalations to R&D from our Technical Support organization* Figuring out ways to "find the bug" utilizing top-notch troubleshooting techniques and all the tools and systems available within the R&D organization, and digging deep into code* Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams* Providing timely information to customer facing teams to improve overall customer satisfaction* Mentoring Technical Support on technical issues and best practices* Building relationships with other teams across Customer Services, R&D, and data center operations as a technical expert* Championing Support and Debug initiatives throughout R&D * Develop high-quality, production ready Tools that can be used by internal users.* Share your knowledge and help transform an organization from within by working with and coaching your team members* Work closely with cross-functional teams across geographies.* Mentor other junior engineers in the team.What we're looking for:* Developer-level technical chops along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company* Demonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits* Unparalleled troubleshooting and problem-solving skills* Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management* Candidates having min of 10 years of relevant technical experience* Extensive programming experience in Java or similar languages in development / debugging roles.* Ability to take a complex problem, analyze, design, educate team members on it and work with them to solve the problem with high quality and on time.Requirements:* A related technical degree required.* Fluency in an object oriented language; Java preferred* Experience with a known IDE: Eclipse or IntelliJ* Familiarity with Oracle and/or other relational databases (Postgresql, MySQL etc)* Familiarity with core web technologies: HTTP, JSON, REST, XML* Experience using Linux environments, such as Ubuntu* Default CCE skills* Backend - Java* Frontend JS/HTML/CSS* SQLDesired skills:* Lead teams/work across teams in delivering projects/running programs.* AWS or other public cloud* Previous Salesforce / Force.com development experience* Front end development experience: Javascript, HTML5* Experience with Oracle SQL developer* Experience with mobile app development: iOS/Android Simulator * Log parsing in Splunk* HTTP traffic analysis: Fiddler or CharlesBenefits & PerksCheck out our benefits site which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.Salesforce InformationCheck out our Salesforce Engineering Site.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world
Each of us has a responsibility to drive Equality in our communities and workplaces
We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more
Learn more about Equality at and explore our company benefits at .Salesforce is an Equal Employment Opportunity and Affirmative Action Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status
Salesforce does not accept unsolicited headhunter and agency resumes
Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For Washington-based roles, the base salary hiring range for this position is $151,800 to $208,800.For California-based roles, the base salary hiring range for this position is $165,600 to $227,700.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience
Certain roles may be eligible for incentive compensation, equity, benefits
More details about our company benefits can be found at the following link:
https://www.salesforcebenefits.com.SummaryLocation
: California - San Francisco; Washington - SeattleType: Full time 