Software Engineer II - Optimizely - Crisis Prevention Institute

Our Story:
Crisis Prevention Institute Inc. is the worldwide leader in evidence-based de-escalation and crisis prevention training, and dementia care services. Since 1980, we’ve helped train more than 15 million people within service-oriented industries including education, healthcare, behavioral health, long-term care, human services, security, corrections, corporate, and retail.

At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security^SM of everyone. We believe in the power of empathy, compassion, and meaningful connections. We believe personal safety and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning. It is what defines and differentiates us, and informs our core beliefs.

The Role:

The Software Engineer will be responsible for application support, maintenance, and upgrades to our content management system (CMS) and eCommerce solutions, built on the Optimizely DXP platform. This role will work as part of an agile development team focused on quality engineering best practices that are used in the delivery of software solutions designed to satisfy the business's needs. In this position, you will perform the analysis, design, and development of software to satisfy business requirements. The Software Engineer will write documentation to describe custom configuration of applications and operating procedures.

What You Get To Do Everyday:

• Develop software solutions that meet defined usability, maintainability, scalability, and reliability requirements. Solutions must drive efficiency and meet quality standards.
• Monitor and maintain the health of solutions generated, increasing operating efficiency and adapting to new requirements.
• Code, test, and debug programs as outlined by a system’s technical and functional requirements.
• Create and maintain automated unit testing and document testing procedures.
• Provide task breakdowns, identify dependencies, and provide effort estimates.
• Identify software issues and communicate problems with team.
• Assist in preparation of functional and technical documentation to provide guidance to end users and support trouble shooting.
• Take guidance from peers and senior members, offering constructive ideas on software development solutions, sharing discoveries and best practices.
• Provide technical expertise and recommendations in assessing new Technology Services projects and initiatives to support and enhance our existing systems.
• Investigate and resolve application functionality related issues and provide first level support and troubleshooting of our CMS, client relationship management (CRM) system, and learning management system (LMS).
• Assist in managing an outsource relationship for 3rd party application development and programming consultants.
• Collaborate with Network and Infrastructure teams to support application and environment maintenance.
• Analyze and verify data integrity issues with existing and proposed systems, implementing solutions as needed.
• Monitor, maintain, and remedy application security vulnerabilities.
• Perform other position-related duties as needed.

You Need to Have:

• Bachelor’s degree in computer engineering, computer science or a related field
• Three years or more of experience developing with C# .NET core and Entity Framework
• Three years or more of experience working with HTML, CSS, JavaScript, and React
• Three years or more of experience working with commercial Identity and Access Management Solutions (Ping)
• Two years or more of experience working with Optimizely DXP solutions
• Experience working with all core software development activities, including requirements gathering, design, construction, and testing
• Experience working with Optimizely with various application programming interfaces (APIs), web services, and enterprise systems
• Experience working in Azure, AWS, or similar cloud platforms
• Experience working with agile and/or iterative project management methodology
• Experience working with source code management such as Visual Studio Online or Gitlab
• Knowledge of formal software development lifecycle (SDLC) models and methodologies, including Lean, Agile or Scrum
• Knowledge of Web Services protocols such as REST, SOAP, and API design for extensibility and portability
• Knowledge of responsive design, web accessibility
• Knowledge of continuous integration - continuous deployment (CI/CD) and build automation practices.
• Knowledge of DevOps and cloud-based compute, storage, and communication patterns
• Knowledge of current software engineering trends, best practices, and standards
• Knowledge of modern frameworks such as Angular, Angular.js, Vue, and React
• Knowledge of Microsoft tools and technologies
• Accredited software engineering certification
• Ability to work in a collaborative environment
• Ability to manage multiple, competing priorities and attain the best possible outcomes for the organization
• Ability to work in an organization driven by continuous improvement or with equivalent focus on process improvement
• Ability to facilitate the evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals
• Ability to translate Technology Services jargon into terms understandable by all audiences
• Ability to communicate with internal and external stakeholders, providing benefits and descriptions of delivered developments
• Excellent verbal and written communication and effective listening skills
• Motivated and driven to meet team goals and deadlines
• Polished professional with demonstrated experience and strong communication skills that can rapidly gain and maintain credibility with business leaders and colleagues.
• Strong problem-solving skills, with the ability to analyze complex business processes and design scalable solutions

We'd Love to See:

• Experience managing cloud centered technology services
• Experience working in a Software as a Service (SaaS) delivered enterprise organization
• Experience working in managed services or consulting services
• Experience working with front-end development methodologies, including ReactJS, NPM, SASS/SCSS, HTML5 and/or JavaScript
• Experience working with the latest trending frameworks
• Azure cloud certification
• Software engineering process certifications, such as Scrum or Agile

What We Offer:

• $85,000 - $100,000 annual salary
• Annual company performance bonus
• Comprehensive benefits package
• 401k
• PTO
• Health & Wellness Days
• Paid Volunteer Time Off
• Continuing education and training
• Hybrid work schedule

Crisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, diversity of thoughts and beliefs, creed, sex, sexual orientation, gender, gender identity, or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state, or local law. The Company will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.

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