Software Engineering Manager I, Originations at Credit Acceptance Corporation

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success.  Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance.  We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions.  We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!

Outcomes and Activities:

• This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required.  However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.
• Leads and mentors team members on essential agile and product mindset tenets including early learning, self-organized teams, cross functionality, customer obsession, outcome focused, incremental delivery and test driven.
• Participates in work planning processes to ensure the most important work is aligned to the appropriate team, that work is broken down enough that outcomes can be delivered incrementally. 
• Leads and mentors cross functional team members on building world class products that deliver customer delight and business value
• Collaborates with others to design solutions to meet requirements for initiatives involving multiple team applications as well as applications owned by other teams.
• Through mentoring and review, takes responsibility for adherence to code, documentation and testing standards.
• Develops and tracks delivery metrics while monitoring technical health of the product, informs progress toward delivery goals, and provides support appropriately when needed.
• Builds effective teams by ensuring you have the right people and setting clear expectations
• Monitors and evaluates team performance and continuously coach and mentor team members
• Sets up your team for operational success by having a sound understanding on the system ecosystem, architecture, technologies and system domains and how these are used to achieve business outcomes.
• Is an active participant in on-call escalation and incident management

Competencies: The following items detail how you will be successful in this role.

• Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer’s shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience.
• Engineering Excellen: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions.
• One Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively.
• Owner's Mindset: Owner’s Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business.

Requirements:

• Bachelor’s Degree or equivalent experience.
• Minimum of 3 years’ experience leading engineering teams, including some experience with conflict resolution, setting and enforcing performance expectations, mentoring and career guidance
• Working experience in technical leadership, capable of providing mentorship, cross-functional project execution, collaborating on and executing technical vision and strategy
• Experience with managing, coaching and providing guidance to junior developers and engineers.
• 5 years of relevant senior level engineering experience
• Some experience working with Agile and DevOps practices such as test driven, incremental releases, continuous integration, and deployment pipeline automation.
• Experience in microservices design strategies and implementation including migration planning, service granularity, interservice communication, traceability, orchestration, and failure isolation
• Experience with Cloud migrations and working in a mixed on-prem / cloud environment (container orchestration, security, serverless)

Preferred Experience:

• 2 years’ experience of leading initiatives in a Java ecosystem
• Track record of identifying opportunities to improve outcomes via new tools and approaches, evaluating and measuring candidate solutions, and successfully advocating for their adoption
• Experience applying appropriate levels of transactional and race condition-resilient approaches, including database locking, distributed transactions (XA), SAGA pattern
• Ability to describe and design decoupled system transaction models that are resilient to upstream and downstream outages with appropriate recovery models
• Experience implementing and operationalizing rules engines

Knowledge and Skills:

• Ability to communicate complex technical information (both verbal and written) to all levels, including senior leadership
• Ability to solve problems at the source by offering simple, working solutions
• Responds promptly and effectively to resolve incidents, tasks, and projects
• Demonstrated ability and motivation to teach others
• Ability to gain trust of others and builds solid relationships across and vertically throughout the organization
• Effectively prioritize and execute tasks in a high-pressure environment

Target Compensation: A competitive base salary + an annual variable bonus (cash and equity) will range from $119,625 to $253,000. This position may also be eligible for a sign-on RSU grant.

Final compensation within the range is influenced by many factors including role-specific skills, depth and experience level, industry background, relevant education and certifications, and geographic location.

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Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work 

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must:

• Identify the Right People by recognizing top talent
• Set Clear Expectations by managing change and directing others
• Train team members and focus on developing talent
• Performance Manage by ensuring accountability and driving results
• Create the Right Environment by establishing trust and managing conflict
• Maintain the Right Number of team members needed to build an effective team

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.  If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more.  We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.

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for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Play the video below to learn more about our Company culture.