Software implementation Specialist | SaaS Property Management - Feufo Inc

Job Title:

Software Onboarding Specialist& | Must have SaaS based and Hospitality& industry exp

Location:

Remote. Anywhere in the U.S.A.

Travel: 10-20% ( Approx. 2 weeks of travel every quarter)

Experience

: 2 Years

Responsibilities and Duties:

Take over customer relationship as soon as the sales are closed/ contract is signed.

Coordinate set-up requirements internally and with the customer.

Complete software set up, onboard customers successfully.

Provide training to the customer, and then hand over the customer to the customer support team for ongoing email and phone support.

Maintain a relationship with the customer on a regular basis. Brief them of new features.

Cross-sell and Upsell to the customer over time.

Responsible for contract renewals.

Own overall relationship with assigned clients

Ensure retention and satisfaction of all assigned clients

Aid clients in achieving their goals

Qualifications and Skills

& At least 2 years of experience in a customer success/ account management role.

Must have worked in a SaaS company in any role/ discipline.

Must have software setup, training and customer onboarding experience.

Upsell customers to switch to higher software plans.

Excellent computer skills, including Microsoft Office suite, Gsuite by Google, CRM like Hubspot/ SalesForce. You will also be using Excel, Word, Powerpoint, Google Drive, and e-mail.

Prior project management experience. Ability to use modern project management tools.

Experience with at least one of the following: Asana, Monday, Basecamp, Airtable

Must have experience using customer support tools like Zendesk, Freshdesk, etc.

Self-starter, Disciplined, and Organized to prepare, maintain, and update your own project plan, tasks, and reporting.

& Analytical

Demonstrated ability to increase customer satisfaction

Preferred prior experience in sales or a track record of achieving KRAs

Associate degree or equivalent