Software QA Supervisor - Taylor Communications, Inc.

Let Us Power Your Potential Taylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you. Ready to reach your potential? It's time to look at Taylor. Your Opportunity: The Software QA Supervisor involves establishing QA processes and procedures. This work can include preparing documents that outline testing strategies, generating use cases to ensure that testing captures the software or system's functional requirements, and enacting test plans for new software products or updates to existing systems. They also introduce and update these processes in collaboration with their team and developers. This leader also manages the day-to-day activities of QA team members, including scheduling and managing ongoing projects. Your Responsibilities: Establishes and evolves formal QA processes, ensuring that the team is using industry-accepted best practices. Assesses current testing needs and schedules and determines staffing needs to conduct the testing effectively. Oversees team members' work to ensure that they adhere to specifications. Plays an active role in software testing, following the processes and procedures they developed and testing new and updated bugs and other issues. Evaluate individual aspects of the software or system, including user interfaces and functional requirements. Maintains detailed documentation related to the software or system containing vital information about software performance and issues and used in future development work Develops, enacts, and manages testing schedules, ensuring that the QA team meets expectations and deadlines, specifically with multiple projects are in process at once. Coordinates bug fixes and software enhancements with development and engineering teams Conducts further testing to ensure stability and usability Conduct employee training and evaluation and may provide support during the hiring and onboarding process. You Must Have: Bachelor's degree or relevant experience in a related area 6+ years of experience in the field or in a related area Design and document test plans and use cases for the frontend and backend of our software applications, web services, and integrations Collaborate with Product, Development, and Operations teams to define test architecture and implement test plans Diagnose and report issues based on test failures Knowledge of Agile testing methodology, practices, and procedures 4+ years prior software quality assurance experience conducting GUI, Database, API, and backend testing Experience in testing in web-based applications, APIs, and integrations Experience with both manual and automated testing Familiarity with functional, integration, acceptance, smoke, and performance testing Demonstrable ability to write data queries to validate data Knowledge of CI/CD methods and Continuous Integration Tools: Bamboo, Azure, etc Version control & issue tracking tools such as Azure Devops or Jira Additional Skills: COMMUNICATION: Ability to effectively communicate orally and in written communication form information to internal/external clients, staff and management. TECHNICAL: Translate system requirements into tests from internal personnel to external customer and product specs. Learn internal software applications as required by account. Learn, comprehend and utilize web and data development concepts to coordinate the development of technical solutions. DECISION MAKING: Ability to collect the necessary information and listen to others to make decisions regarding project(s) and processes. Coaches team in their decision-making. CUSTOMER SERVICE: Work with various personalities and skill ets across business units and/or departments. Ability to directly interact with clients to clarify requirements, demonstrate solutions and troubleshoot technical issues. PRIORITIZATION: Handle frequent interruptions yet refocus on the task at hand or determine the most critical tasks. Adapt to fast-paced, high stress and changing environments. Help team prioritize and help clarify priorities. ORGANIZATION: Ensures information can be found easily and tasks are completed on time. Pay attention to details. Maintain accuracy and quality. Keeps and drive team to update artifacts, tickets, and tasks. PROBLEM SOLVING: Take responsibility to find alternative approaches to solve or troubleshoot issues; Exhaust available resources to find solutions. About Taylor Corporation One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. The Employer retains the right to change or assign other duties to this position. Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled. Equal Opportunity Employer minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity