Software Support Engineer - HEALTHLINK DIMENSIONS

HealthLink Dimensions is a leading-edge Atlanta-based technology company that works with the nation’s largest pharmaceutical companies, hospitals, health plans, and marketing agencies to provide the most comprehensive database of healthcare professionals in the nation.  

We are seeking a skilled Software Support Engineer who will be the first point of contact for any production support issues. The ideal candidate will be responsible for troubleshooting customer issues and providing resolutions. 

ESSENTIAL DUTIES AND RESPONSIBILITIES  (Essential functions include but are not limited to the following): 

• Possess excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and effectively, and know when to rely on internal resources for assistance
• Meet established response expectations and ensure an exceptional customer experience 
• Have database experience and be proficient in understanding and writing SQL queries
• Experience with Jira, Confluence, and Jira Service Management or other similar tools
• Contribute to internal and external documentation such as knowledge articles, process documentation, runbooks, and FAQs
• Work with other software engineers both onsite and offshore together
• Responsible for building multi-tenant SaaS platform
• Work with our Quality Assurance and Operations teams to get our releases into production  

SKILLS  

• Software development experience with a proven track record of developing enterprise-grade web-based applications
• Must have experience developing, troubleshooting and testing against relational databases like MSSQL, Oracle or MySQL 
• Good understanding of development and testing processes, deployment processes and agile development methodologies
• Basic understanding of SQL
• Experience with Tableau, Power BI or other Data Visualization tools
• Ability to identify and interpret domains in heavily nuanced data
• Analyze structured and unstructured data coming from different data streams
• Preferred experience in cloud environment like Amazon Web Services or Microsoft Azure
• 2+ years in remote/telephone customer-facing service and support
• Experience in creating and managing customer communication and tickets 
• Ability to effectively communicate both orally and in writing with all levels of internal and external professionals 

QUALIFICATIONS / REQUIREMENTS 

• BS Degree in Engineering, Data Analytics or equivalent experience required

BENEFITS

• Hybrid Work – Tuesdays and Thursdays in Office
• Paid Time off Policy including time off for philanthropic work
• Employee Referral Program
• 401(k) with a 4% Company Match
• Employer contributions to Health Savings Accounts (HSA)
• Comprehensive medical, dental, vision and life benefits
• Growth Opportunities – We promote career growth including promoting from within whenever possible