Software Support Engineer – IBM Mainframe Specialist - Banyan Software
Chicago, IL
About the Job
Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.
About H&W Computer Systems, Inc. (Banyan's Portfolio Operating Company)
Since 1979, H&W has been creating superior mainframe software solutions to meet the needs of large data centers. Today, many corporations worldwide, including Global 500 companies, trust H&W as a partner for their critical enterprise software. We enjoy the atmosphere of a small company that knows a work life balance is the priority, while having the support of a big parent company.
Why H&W?
At H&W, you'll be part of a team that values both high standards and flexibility. Our core values drive our success, and we're proud of the work-life balance we offer our team members. If you're looking for a collaborative environment where you can bring your mainframe expertise to solve real-world challenges, we'd love to hear from you!
Location: United States, Remote
Work timing: (EST Hours)
Reports to: Director of Engineering
Job Title: Software Support Engineer – IBM Mainframe Specialist
Position Summary:
We are seeking a skilled Software Support Engineer with extensive experience and deep knowledge of the IBM mainframe environment. This role is critical in maintaining and improving our mainframe products, supporting customer needs, and contributing to the development of a diverse, knowledgeable engineering team. This is a fully remote position with flexible hours, requiring participation in an on-call rotation to provide essential customer support.
Key Responsibilities:
- Customer Support:
- Provide technical support via email or phone, assisting customers with installation, updates, configuration, and running of H&W products.
- Diagnose technical issues effectively and devise efficient solutions.
- Quality Assurance & Sales Support:
- Participate in quality assurance testing as needed to ensure product reliability.
- Collaborate with sales personnel to address technical questions and issues from prospective customers.
- Documentation & Knowledge Sharing:
- Prepare comprehensive technical and customer documentation for product enhancements and fixes.
- Share knowledge with team members to build a stronger, more diverse knowledge base within the team.
- Research & Development:
- Stay up-to-date with emerging mainframe technologies and research new tech for potential product integration.
Required Qualifications:
- Proven experience in installing, configuring, and deploying IBM products (SMPE).
- Extensive expertise in VSAM support and tuning, including Record-Level Sharing (RLS).
- Background in CICS installation and programming.
- Experience with installing z/OS systems software (VM, MVS, JES2, VTAM, TCP/IP).
- Strong diagnostic and problem-solving skills with an analytical approach.
- Effective communication skills, both verbal and written, for client interactions and documentation.
Additional Preferred Qualifications:
- z/OS Systems Programming experience.
- Proficiency in IBM Assembler language.
- Strong understanding of z/OS functions (JES2, TSO, VTAM, TCP/IP).
- Background in Technical Support or Quality Assurance.
- Knowledge of:
- COBOL
- LINUX
- z/PDT
- z/VM
- z/VSE
Working Hours:
Our business hours are from 7:00 am to 5:00 pm MST (9:00 am to 7:00 pm EST), with flexible working arrangements. Core working hours are from 10:00 am to 3:00 pm MST (12:00 pm to 5:00 pm EST), supporting a balanced work-life approach.
Benefits:
Our benefit offerings include health, vision, dental, life and disability insurance. Also paid holidays and a generous paid time off policy (with a CEO who encourages you to use it!). We also have a 401k with matching up to 4%.
Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
