Software Support at TEKsystems

We have several roles open.

The first set of roles will focus on software installations, and help import company data into the software. For these 2 roles they would like someone with 6 + months of IT experience.

Desktop Support starts November 25th (will have Thanksgiving Day and Friday off)- end date January 31st but top performers often get extended through March.

5 positions for the Web chat/Phone support role: This role is focused on supporting the customers after installation with any issues they come across.

Web chat/phone support starts date is December 26th. End date is January 31st but top performers will get extended potentially through March.

Primary Responsibilities:

Responds, on both inbound and outbound basis, to calls and emails to provide program walkthroughs, assist with new account creation, provide login assistance, and otherwise resolve customer technical issues.

Troubleshoots issues and utilizes internal tools to provide accurate information in response to product and form-specific inquiries as well as properly documents support requests and customer interactions.

Install and uninstall various components for customers, as necessary.

Troubleshoots data import issues and explains necessary steps to resolve import errors to customer so that customer can successfully achieve import of data to product.

Researches and interprets errors for proper escalation handling; communicates with mid-level Support staff to resolve.

Manages Salesforce tickets to ensure customers are communicated with and issues are resolved.

Completes projects and other duties as assigned.

Responds to tickets and live-chats for Greatland cloud-based products by providing program walkthroughs, login and new account creation assistance, and handling other customer support requests.

Troubleshoots issues and utilizes internal tools to provide accurate information in response to product and form-specific inquiries as well as properly documents support requests and customer interactions.

Troubleshoots data import issues and explains necessary steps to resolve import errors to customer so that customer can successfully achieve import of data to product.

Researches and interprets errors for proper escalation handling; communicates with second-level Support staff to resolve.

Manages Salesforce tickets to ensure customers are communicated with and issues are resolved.

Completes projects and other duties as assigned.

Skills:

Help desk, technical support

Top Skills Details:

Help desk, Technical support

Additional Skills & Qualifications:

customer services

Experience Level:

Entry Level

ligibility requirements apply to some benefits and may depend on your job classification

and length of employment. Benefits are subject to change and may be subject to

specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following: 

§  Medical,

dental & vision 

§  Critical

Illness, Accident, and Hospital 

§  401(k)

Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life

Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short

and long-term disability 

§  Health

Spending Account (HSA) 

§  Transportation

benefits 

§  Employee

Assistance Program 

§  Time

Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.