Software Systems Engineer at Controlled Contamination Services

Controlled Contamination Services has been a national provider of facility solutions, technical and decontamination services, since 1993. Our clients are in the Life Sciences, Technology, IT, Defense and Aerospace industries. Utilizing state of the art strategies, processes and human capital, CCS ensures the highest degree of service and integrity for the sensitive environment we support; impacting those industries that impact the world.

POSITION PURPOSE:

The Software Systems Engineer role offers a unique opportunity to work across all IT functions within the company, providing comprehensive support and ensuring the smooth operation of our IT infrastructure and applications. The ideal candidate will have a broad knowledge of IT systems, excellent problem-solving skills, and the ability to work collaboratively with IT and business partners.

This position will work a hybrid work schedule with several days in our Addison, Texas office as well as remote work.

MAJOR AREAS OF RESPONSIBILITY:

M365 Administration:

• Manage and maintain Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive, Power Apps, and security/compliance features.

• Implement and enforce M365 security policies and ensure proper configuration of user accounts, mailboxes, and licenses.

• Stay up to date with the latest M365 features, changes, updates, roadmaps, and releases and evaluate their applicability to the organization.

• Provide user training and support for M365 tools and services.

Networking:

• Monitor, maintain, and troubleshoot network infrastructure, including routers, switches, firewalls, and wireless networks.

• Ensure network security by implementing firewalls, VPNs, and other security measures.

• Collaborate with vendors and service providers to maintain reliable network connectivity.

Application Support:

• Provide technical support and administration for CRM (Customer Relationship Management), ERP (Enterprise Resource Planning) systems, and ancillary applications.

• Assist with system configuration, data migration, and integration with other business systems.

• Troubleshoot issues related to CRM and ERP functionalities and coordinate with vendors for resolution.

• Support user setup, configuration, and administration of applications.

API Support:

• Manage and support API integrations between various business systems and third-party applications.

• Monitor API performance, troubleshoot issues, and ensure data integrity.

• Work with development teams to implement new API integrations and enhancements.

Help Desk Support:

• Provide first-level technical support to employees via phone, email, and in-person.

• Diagnose and resolve hardware, software, and network issues in a timely manner.

• Document and track support tickets, escalate complex issues to higher-level support, and follow up to ensure resolution.

• Install, configure, and update software applications. Ensure software licenses are up-to-date and compliant.

EDUCATION AND/OR EXPERIENCE:

• Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent work experience will be considered.

• 3+ years of experience in M365 administration.

• 3+ years of experience in network administration and support.

• Experience with CRM and ERP systems (e.g., Salesforce, Microsoft Dynamics, SAP).

• Experience with API support and integration.

• Proven experience in a help desk or technical support role.

• Must have a high level of attention to detail and excellent time management skills.

• Certifications such as MCSA, CCNA, ITIL, or similar are preferred.

SKILLS:

• Strong knowledge of Microsoft 365 services and administration. Experience with Power Apps including Automate, Flow, and BI.

• Proficiency in networking concepts, including TCP/IP, DNS, DHCP, VLANs, and VPNs.

• Experience in designing, developing, and maintaining software systems using modern programming languages and technologies.

• Ability to analyze business requirements and translate them into technical system requirements.

• Familiarity with CRM (Salesforce preferred) and ERP (Acumatica preferred) systems and their integration with other business tools.

• Understanding of API architecture, RESTful services, and data exchange formats like JSON and XML.

• Programming / scripting skills using PowerShell scripting for Office 365 automation and administration.

• Familiarity with cloud-services (AWS, Azure).

• Excellent communication and customer service skills.

• Ability to work independently and as part of a team.

• Strong troubleshooting and problem-solving abilities.

PHYSICAL REQUIREMENTS:

Required to spend on-the-job time on the following physical activities:

• Operate a motor vehicle

• Stand Walk Lift Climb Talk - Hear

• Use hands to finger, handle or feel - Reach with hands or arms

The Weight or Force requirement in this position is: Up to 30 pounds

Controlled Contamination Services is an equal opportunity employer vets/disability.