Software Training, Support, and Testing Specialist at UNITED STATES BANKRUPTCY COURT-UTAH
Salt Lake City, UT 84101
About the Job
United States Bankruptcy Court
District of Utah
Position Announcement
UTBC 2024-02
Position: Software Training, Support, and Testing Specialist
Location: Salt Lake City, Utah (The Frank E. Moss Courthouse will be going through a
seismic upgrade and major renovation until the fall of 2025. Therefore, this position will
primarily telework until completion with occasional visits to our temporary location).
Starting Salary Range: CL 27 $58,030 - $94,338 Starting salary commensurate with
experience, education, and qualifications.
Closing Date: Open until filled, Applications submitted by September 3, 2024, are encouraged.
POSITION OVERVIEW:
The software training, support, and testing specialist position is part of our nationally supported
CHAP project. CHAP is a Chambers calendaring program available for up to 350 bankruptcy
court Chambers. The incumbent will conduct in-house and onsite training for CHAP end users
and IT staff. The incumbent will develop, prepare, and update training aids, training materials,
and on-the-job manuals in coordination with the technical writer. In addition to classroom
training, the incumbent will utilize other training methods such as computer-based training, self-directed web training, web-based guided classrooms, and video presentations. The incumbent will also provide first-line customer support answering CHAP help desk calls, identifying issues or new functionality needed to address support calls, and write up detailed software change requests for the CHAP developers to use in modifying the software. If the change request is approved for implementation by the CHAP User Group, the incumbent will guide the change request through the agile development cycle, participate in software testing processes, and help ensure the new functionality is documented in the appropriate manuals. This position will require some travel.
QUALIFICATIONS:
Minimum experience and/or educational requirements include the completion of the
requirements for a bachelor’s degree and superior academic achievement or progressively
responsible experience in or closely related to the position's work that has provided the
knowledge, skills, and abilities to perform the position's duties successfully. Progressively
responsible experience includes 1) conducting software application training, 2) developing,
preparing, and updating training aids, training materials, and on-the-job manuals, 3) providing first-line customer support on software issues, 4) writing detailed software change requests, and 5) performing software testing. Ability to communicate effectively, both orally and in writing with a wide variety of people. Ability to exercise mature judgment.
DESIRED SKILLS/EXPERIENCE:
The court is looking for a highly motivated, well-organized self-starter who can work both
independently and in a team setting. Communicators or trainers who can effectively express
ideas and concepts in writing and speech, and who can collaborate with clients, other Quality
Assurance support employees, and development teams. Proficiency in test management software and computer databases, familiarity with various testing tools and techniques, and the ability to select the appropriate tools for each project. Quality Assurance testers who are creative and flexible thinkers capable of identifying errors, bugs, and glitches in software, have strong problem-solving skills, and possess the ability to document and troubleshoot issues. Experience working in an Agile development environment, adapting to iterative processes, and collaborating closely with cross-functional teams.
CONDITIONS OF EMPLOYMENT:
All application information is subject to verification. Appointment to this position is provisional, contingent upon a fingerprint and criminal background check. Employees of the judiciary are “at-will” employees. Judiciary employees are required to adhere to the judicial Code of Conduct.
Applicants must be citizens of the United States of America or be eligible to work in the United States.
BENEFITS:
The United States Bankruptcy Court is part of the judicial branch of the United States
government. Court employees are not included in the government’s Civil Service classification.
They are, however, entitled to the following benefits: paid vacation, paid holidays, sick leave,
choice of health plans, federal employees retirement system, life insurance, flexible spending
accounts (health and dependent care), long term care options, and the thrift savings plan (the federal government’s 401K plan). This position is subject to mandatory direct deposit for
payment of net pay.
APPLICATION PROCEDURE:
Qualified persons should submit an 1) Application for Judicial Branch Federal Employment
(AO-78), 2) a resume, and 3) cover letter to the address below, or email to
jon_willardson@utb.uscourts.gov. Application form AO-78 is available via the court’s
website www.utb.uscourts.gov
United States Bankruptcy Court
Attn: Jon Willardson, Human Resources Manager
301 Frank E. Moss Courthouse
350 So. Main St.
Salt Lake City, Utah 84101
More than one position may be filled from this announcement.
Incomplete applications will not be considered.
Only qualified applicants will be considered for this position, and only those candidates selected
for an interview will be contacted.
*EQUAL OPPORTUNITY EMPLOYER*
District of Utah
Position Announcement
UTBC 2024-02
Position: Software Training, Support, and Testing Specialist
Location: Salt Lake City, Utah (The Frank E. Moss Courthouse will be going through a
seismic upgrade and major renovation until the fall of 2025. Therefore, this position will
primarily telework until completion with occasional visits to our temporary location).
Starting Salary Range: CL 27 $58,030 - $94,338 Starting salary commensurate with
experience, education, and qualifications.
Closing Date: Open until filled, Applications submitted by September 3, 2024, are encouraged.
POSITION OVERVIEW:
The software training, support, and testing specialist position is part of our nationally supported
CHAP project. CHAP is a Chambers calendaring program available for up to 350 bankruptcy
court Chambers. The incumbent will conduct in-house and onsite training for CHAP end users
and IT staff. The incumbent will develop, prepare, and update training aids, training materials,
and on-the-job manuals in coordination with the technical writer. In addition to classroom
training, the incumbent will utilize other training methods such as computer-based training, self-directed web training, web-based guided classrooms, and video presentations. The incumbent will also provide first-line customer support answering CHAP help desk calls, identifying issues or new functionality needed to address support calls, and write up detailed software change requests for the CHAP developers to use in modifying the software. If the change request is approved for implementation by the CHAP User Group, the incumbent will guide the change request through the agile development cycle, participate in software testing processes, and help ensure the new functionality is documented in the appropriate manuals. This position will require some travel.
QUALIFICATIONS:
Minimum experience and/or educational requirements include the completion of the
requirements for a bachelor’s degree and superior academic achievement or progressively
responsible experience in or closely related to the position's work that has provided the
knowledge, skills, and abilities to perform the position's duties successfully. Progressively
responsible experience includes 1) conducting software application training, 2) developing,
preparing, and updating training aids, training materials, and on-the-job manuals, 3) providing first-line customer support on software issues, 4) writing detailed software change requests, and 5) performing software testing. Ability to communicate effectively, both orally and in writing with a wide variety of people. Ability to exercise mature judgment.
DESIRED SKILLS/EXPERIENCE:
The court is looking for a highly motivated, well-organized self-starter who can work both
independently and in a team setting. Communicators or trainers who can effectively express
ideas and concepts in writing and speech, and who can collaborate with clients, other Quality
Assurance support employees, and development teams. Proficiency in test management software and computer databases, familiarity with various testing tools and techniques, and the ability to select the appropriate tools for each project. Quality Assurance testers who are creative and flexible thinkers capable of identifying errors, bugs, and glitches in software, have strong problem-solving skills, and possess the ability to document and troubleshoot issues. Experience working in an Agile development environment, adapting to iterative processes, and collaborating closely with cross-functional teams.
CONDITIONS OF EMPLOYMENT:
All application information is subject to verification. Appointment to this position is provisional, contingent upon a fingerprint and criminal background check. Employees of the judiciary are “at-will” employees. Judiciary employees are required to adhere to the judicial Code of Conduct.
Applicants must be citizens of the United States of America or be eligible to work in the United States.
BENEFITS:
The United States Bankruptcy Court is part of the judicial branch of the United States
government. Court employees are not included in the government’s Civil Service classification.
They are, however, entitled to the following benefits: paid vacation, paid holidays, sick leave,
choice of health plans, federal employees retirement system, life insurance, flexible spending
accounts (health and dependent care), long term care options, and the thrift savings plan (the federal government’s 401K plan). This position is subject to mandatory direct deposit for
payment of net pay.
APPLICATION PROCEDURE:
Qualified persons should submit an 1) Application for Judicial Branch Federal Employment
(AO-78), 2) a resume, and 3) cover letter to the address below, or email to
jon_willardson@utb.uscourts.gov. Application form AO-78 is available via the court’s
website www.utb.uscourts.gov
United States Bankruptcy Court
Attn: Jon Willardson, Human Resources Manager
301 Frank E. Moss Courthouse
350 So. Main St.
Salt Lake City, Utah 84101
More than one position may be filled from this announcement.
Incomplete applications will not be considered.
Only qualified applicants will be considered for this position, and only those candidates selected
for an interview will be contacted.
*EQUAL OPPORTUNITY EMPLOYER*
