Software and Warranty Operations Associate - PCC - Connection

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family.  Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.  We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. 

Working under direct supervision of the Supervisor, Software and Warranty Operations, selecting from a variety of established procedures to accomplish duties and responsibilities, the Software and Warranty Operations Associate assists the Software and Warranty Operations Specialists Team to monitor the lifecycle operations of the company’s Software License, Cloud, Activations and Warranty business and associated services. The Associate performs administrative and purchasing tasks in a high volume, fast paced environment to potentially manage the lifecycle operations for a small number of Software and Warranty vendors. The Software and Warranty Operations Associate gains personal knowledge of vendor programs and contract procedures to meet vendor program and company audit compliance.

• Assists purchasing activities to learn and gain an understanding of the customer vendor contracts/agreements and program rules for an assigned business segment, including (but not limited to): price lists from vendors/distributors, SKUs, how best cost is negotiated, audits purchase orders for compliance to vendor program specifications and internal controls, ensures internal controls are followed, research and updates ETA’s to set appropriate customer expectations, obtains vendor/distribution authorizations for customer returns and generates reports to support the daily purchasing operations. The Associate uses the activities and reporting to learn the lifecycle operations.
• Monitors team queue, reassigning cases as needed. Submits requests and actions case management regarding the overall lifecycle of Software License, Cloud, Activations and Warranty business within and Warranty business within established Service Level Agreements, including (but not limited to): Orders, ETA, Returns, Activation and Registrations.
• Takes appropriate actions necessary to activate and/or register customer purchases based on vendor requirements. Tracks deliverable to close out orders and assists in revenue recognition.
• Develops and maintains relationships and peebinars, and conversations with the vendors’ and supplier inside support.

•Basic ability in Microsoft 365 Business applications which include Outlook, Word, Excel, PowerPoint, Teams, Visio, and SharePoint.
•Attention to detail in composing, keying, and proofing professional business materials. Articulate with ability to express oneself clearly and professionally in written and oral communication.
•Discreet with demonstrated ability to work in a confidential executive environment using good judgment while acting as an ambassador for the company.
•Routine problem solver in situations where most problems have occurred before and solutions are familiar with ability to identify when a situation needs to be escalated for a non-standard resolution.
•Process change champion with ability to identify process improvements and system enhancements in a changing environment.
•Basic working knowledge of Cloud, Software, Activations and Warranty operation processes and procedures with ability to advise and train team members.
•Self-directed with the ability to work independently, prioritize and meet fixed service levels. Quick study with ability to master a situation or learn new things with minimal direction or training.

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person".