Solmate Technician - Soltec Power Holdings

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SOLTEC is a globally integrated photovoltaic company with a sustainable business model. We believe that our energy comes from our people. We are seeking exceptional, bright, and talented individuals to join our team.

At SOLTEC, we are convinced that this is the beginning of a new era. We have a mission to lead the energy transition.

We are currently in search of Solmate Technician  for Soltec North America.

Your goal will be provide remote and onsite technical support to our clients.

WHAT WILL YOU BE DOING

The Solmate technician will be delivering first-class customer service and creating client engagement.

Main responsibilities

-Manage incidents and claims through our helpdesk platform.
-Troubleshoot electronic, communication and mechanical incidents.
-Repair or replace electronic or communication devices.
-Conduct maintenance of equipment.
-Supervise subcontractors.
-Manage warranty claims.
-Regular commutes to onsite locations within the State of ME will be required. Occasional trips to plants out of the State.
-Monitoring of alarms and events

Qualifications

• Certified trade school in Electronics, Instrumentation, Renewables.
  
• Proficiency in English is required. Bilingual skills in Spanish may be advantageous for communication with diverse teams and customers.
• 1-2 years of experience in technical support or customer service roles, preferably in the renewable energy industry. (Not exclusive)
• Electronics, instrumentation, low voltage. Desired: Basic electrical and mechanical experience.
  
• Great communication skills. Experience providing customer support.

Compensation, Benefits & Culture

At Soltec we are constantly evaluating market & compensation trends in order to provide our employees an internally equitable and externally competitive total cash approach to compensation, benefits and work-life balance.

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills and experience. The total compensation package for this position may also include other elements dependent on the position offer

WHY SOLTEC AMERICA?

Family atmosphere. We are in the business of changing the world and that´s no small feat. At Soltec you will find a family atmosphere with entrepreneurship spirit always looking forward to the next challenge. We give our best and create deep connections within a passionate and honorable workforce. From the Earth to the Sun, we are pushing the boundaries of what is possible, and we are doing it together.

Diversity & Inclusion. We promote and sustain a culture of Diversity & Inclusion across the organization to strengthen our company. It shows up in our purpose, our work, and our practices. How do we know it? Our employees tell us.

We nurture our people. You will receive a competitive compensation and package of benefits, that will vary depending on your worldwide location, and programs that provide additional support to your mental, physical, financial and social wellbeing.

We foster mobility. In 2022, 25% of our North America employees had the opportunity to visit other subsidiaries worldwide, and we couldn't be more proud. These visits were primarily for business travel, events in our HQ in Spain, such as our annual Summit and the Global Project Managers Meeting, and team-building activities. We know that these trips involved a lot of hard work, and were filled with lots of laughter, adventure, and unforgettable memories.

Commitment to Diversity and Inclusion

SOLTEC is an equal opportunity employer that values diversity. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.