Solution Consultant - Professional Services (Remote) - Jaggaer

Overview

JAGGAER is leading the Autonomous Commerce revolution, a self-governing B2B commerce experience between buyers, suppliers, things (IoT), and partners. Leveraging AI and machine learning, our intelligent procurement solutions provide enterprise buyers and suppliers with smart-match recommendations that align buyer needs with supplier capabilities. Our solutions autonomously execute many repetitive, behind-the-scenes tasks to facilitate enterprise commerce. We are over 1,250 employees strong, all focused on customer success. For more information, visit www.jaggaer.com 

As a Solution Consultant, you will serve as the functional advisor to the client, translating business requirements into solution configurations and driving the overall delivery of the solution. You will create the functional solution specifications and configure the solution based upon business requirements. You will facilitate solution unit, integration and user acceptance testing and solution deployment. The ability to manage multiple projects simultaneously is critical. The Solution Consultant ensures an effective implementation and rollout that maximizes value from the solution. In addition they identify opportunities for continuous improvement within the client delivery organization.

Principal Responsibilities

Principal Responsibilities• Use product and industry knowledge to effectively serve as the business/functional advisor to the client, translating business requirements into solution needs while configuring the application to meet those objectives.• Build functional solution within the Statement of Work (SOW) specifications, meeting all scope, time, and budget requirements with moderate guidance.• Develop and maintain project documentation. Use templates, past examples and guidance from more experienced solution consultants, peers or management as needed.• Participates in collaboration with other departments within JAGGAER to address and resolve client issues.• Manages a portfolio of assigned implementation projects.• Identify, mitigate, and manage project risks, including s/w issue resolution, scope challenges and project delays.• Lead on-site and remote requirement gathering sessions with moderate assistance.• Establish and manage relationships with client to sustain a strong business connection.• Ensure a successful client transition from Implementation to Support.• Provide guidance for and deliver against all project controls, including: budget vs. actual for project hours, forecast accuracy, revenue attainment.• Manage communication of appropriate project information to clients and within JAGGAER.• Identify and communicate changes to project scope that have an impact on company’s resource, time and/or financial commitments via a change order process.• Provide continual work direction and mentoring to other team members and assisting as required.• Relay business process recommendations based on client requirements.

• Ability to travel, as needed

Position Requirements

WHAT YOU WILL BRING:• Bachelor's degree preferred• 2+ years of business experience with 1+ years of demonstrated experience in application implementations /providing consulting services in a client environment• 1-3 years eProcurement, Supply Chain or Contract Lifecycle Management software application experience is preferred• Experience implementing software-as-a-service (SaaS) software solutions or ERPs with systems integration preferred.• Strong project management, interpersonal, negotiation, communication, presentation, documentation and problem-solving skills.• Must be able to learn quickly, make strong individual contributions and handle multiple projects simultaneously in a team environment.• Ability to act independently, take initiative and drive tasks and issues to resolution.• Strong written and verbal communication skills are a must. Will work extensively over the phone and in-person with clients and suppliers.• Hands-on experience with project management methodologies; Agile is preferred.• Business automation and workflow process development desirable.• Proficient in the use of PowerPoint, Project, Visio, Excel and Word as well as other typical business productivity tools.• Will be required to travel domestically and internationally. Travel ranges from 25-50%. Passport required for international travel.• Is confident, articulate, succinct, professional and has sound judgement and critical thinking skills.

WHAT WE OFFER:

We strive to support our employees & their families. Your health & well-being are essential. JAGGAER offers a variety of programs to help you manage your overall wellness and be your best self. At JAGGAER, you’ll find great medical plans, adoption benefits, wellness reimbursement, generous parental leave, 401(k) match, a flexible work environment, no limit on vacation days for exempt employees, and much more!

OUR VALUES:

Our values are at the core of who we are at JAGGAER. You will see these values entrenched in how we support our customers, work with team members, build our products, and in the culture we’ve created.

Be Collaborative: Foster a culture of mutual respect, working effectively and productively with others, and sharing responsibility for team success.

Be Accountable: Take ownership, learn from challenges, be proactive, and rise above one’s circumstances to achieve the result.

Be Adaptable: Embrace change, encourage innovation, and remain effective when experiencing major change.

EEO:

JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.

ACCESSIBILITY:

JAGGAER is committed to providing access and reasonable accommodation to applicants. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process, please send a request to: hr@jaggaer.com All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Pay Transparency Nondiscrimination Provision (dol.gov)

Know Your Rights: Workplace Discrimination is Illegal (dol.gov)