Solution Engineer - Raptor Technologies

Position Overview: 

Serves as a client-facing solution advisor throughout the sales cycle helping guide the client through their technical evaluation and decision process of selecting a Raptor software solution.  

Job Duties & Responsibilities:  

• Consults with existing and potential clients to assess and understand technical needs and systems requirements.
• Provides expertise and support to sales teams to communicate products, services, and client needs.
• Ensures that customer needs are met, which may include product modifications.
• Proposes improved solutions to customers and explains benefits of changes while being involved in cross-sell opportunities.
• Be the Pre-Sales technical expert on how Raptor solutions will work and be integrated into a client's environment.
• Be involved in technical discussions around integration requests for other systems (Student Information System Integration, Access Control, Mass Notification Systems, 911 Connectivity/Interoperability, etc).  
• Drive sales bookings growth through technical expertise while being responsible for the technical agreement with K-12 clients and validating their technical configurations.
• Technical support for meetings involving CTO, IT, Network Specialists, etc. as well as being the go-to resource for technical questions.
• Lead Client Discussions of Active Directory set-up policies and recommendations. 
• Lead client discussions of load or performance testing.
• Provide Quality Assurance Review of all technical components included in complex customer solution configurations.  
• Set post sales expectations of client requirements with internal departments such as professional services, and customer success teams.  
• Travel as needed to visit clients on site for large and complex opportunities.  
• Build and maintain relationships with K-12 technical leaders such as the CTO/CIO. 

Qualifications: 

• Bachelor's degree in Technology field related to products and services being sold preferred. 
• Ability to travel at least 50%.
• Two to four years of technical sales related experience required.
• Excellent technical solution demonstration and verbal communications skills.  
• Proven ability to explain technical products to non-technical audiences.
• Ability to apply engineering, technology, or other related principles to product sales.
• Excellent organizational skills and attention to detail.
• SaaS Sales/technical expertise. 
• Seeks challenges. 
• Thrives with problem solving. 
• Enjoys being in the details. 
• Curious about use cases, integration, and solution possibilities. 
• Demonstrated technical aptitude. 

• You join the gold standard in school safety software. 
• You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe. 
• You will work with diverse teams made up of some of the best minds in the industry.
• You will exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees. 
• You will have access to a robust benefits package that includes: 
• Remote-first philosophy 
• Flexible paid time off 
• Paid parental leave 
• 11 Paid holidays per year 
• Workplace flexibility 
• Affordable health coverage (medical, dental, vision), paid 100% for employee only medical 
• 401(k) employer contribution to help you plan for the future 
• Company paid life insurance, STD, and LTD 
• Pet insurance