Solutions Analyst III - Manual QA in Teller Technology - JPMorgan Chase Bank, N.A.
Westerville, OH 43081
About the Job
As a Solutions Analyst III in Consumer & Community Banking & Branch Operations, you will aid in bridging the gap between product owners, business, operations, and software developers by leveraging your technical fluency and strong analytical reasoning skills. Your responsibilities will include eliciting and documenting business and data flow requirements, translating them into well-structured and technically feasible solutions. Your adaptability and ability to lead through change will enable you to navigate complex situations and manage dependencies effectively. With a strong foundation in data analytics and technical solutions, you will contribute to the development of innovative architecture designs and data-driven insights that guide business decisions. Your excellent communication skills, both verbal and written, will ensure clear and concise information exchange with diverse stakeholder audiences, fostering collaboration and alignment across departments.
Job responsibilities
- Part of Teller scrum teams and deliver story points to the scrum.
- Initiate Automated test cases from Autotesthub tool based on the changes being introduced.
- Work hand in hand with development team to set the Teller lower environments, Test data setup, infrastructure set up (peripherals and Teller WS) and Access needs.
- Conducts in-depth data analysis with product and development team in defining comprehensive acceptance criteria.
- Collaborate with cross-functional teams to test Teller end to end flows.
- Maintains Teller test scenarios in qTest tool and keep it updated as new changes being introduced.
- Performs data validations in Splunk and log files.
- Provides sign off on all Teller changes.
- Monitor test results and work with the team to resolve issues in a timely manner.
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in solutions analysis, technical program delivery, or a related field
- 3+ years' experience with in manual testing.
- Strong knowledge of QA methodologies, test design, and test execution.
- Excellent analytical and problem-solving skills.
- Experience with Teller systems or financial applications is a must.
Preferred qualifications, capabilities, and skills
- Aid in bridging the gap between business, and software developers by leveraging your Teller domain knowledge and passion for better customer experience.
- Identifying well defined acceptance criteria for the Jira stories and ensures that the changes meet the acceptance criteria.
- Adaptability and ability to lead through change will enable you to navigate complex situations and manage dependencies effectively.
- Strong foundation in Teller domain and manual testing, you will contribute to the quality delivery of Teller changes.
- Previous or current QA automation experience.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.