Solutions Architect - Dynamic Solutions Technology LLC

Dynamic Solutions Technology, LLC (DST) is seeking a full time Solutions Architect to support a government client as an integral member of the Enterprise Architecture Program Office (EAPO). The program supports the client with ITAM expertise and discovery tools integration support for the Systems of Record (ServiceNow). This is an exempt position in support of government customer located in Bethesda, MD. Some remote flexibility at customer's discretion.

Duties and Responsibilities:

• Guide efforts to gather and organize technical information about an organization's mission goals and needs, existing security products, existing inventory management tools, and ongoing programs
• Perform risk analyses including risk assessments for the client's current environment
• Assess the operational and functional baseline of the organization and its organizational components
• Help to define the direction and strategy for an engagement while ensuring the organizational needs are being addressed
• Responsible for design, configuration, and operation of ServiceNow interfaces/integrations with current discovery tools, security tools, and other stakeholder systems and tools
• Develop, test, and coordinate systems integrations and process automation with the ServiceNow Platform development team
• Document the technical requirements/as-built documentation, manuals, policies, and processes
• Coordinate application and platform upgrades
• Work with client to resolve issues and validate programming requirements
• Understand how ServiceNow can enable client to become more efficient and coordinate the configuration of the platform to achieve measurable benefits
• Create ServiceNow workflow process for intake/resolution
• Roadmap KPI/metrics
• Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.

Required Skills/Certifications:

• IT System Architecture and API configuration and integration design
• Strong knowledge of advances in tools and techniques in platforms, Hardware and software including SaaS, cloud computing, and systems architect
• ServiceNow Service Administration and experience with operational knowledge of technical tool integration with existing tools
• Ability to understand customer requirements and their impact on technical directions of a solution
• Ability to maintain professionalism and react to customers appropriately, while exhibiting the highest level of customer service
• Ability to work independently and as a team member in a fast-paced development process
• Excellent analytical and organizational skills
• Excellent oral and written communication skills
• Ability to develop, document, and ensure adherence to technical standards
• Must be self-motivated, detail-oriented, and able to sustain your own project work independently in a fast-paced environment with changing priorities

Desired Skills

• Experience with API integrations using security and operational tools (ServiceNow...)
• Experience with workflows and large data connections/transfers between API channels
• ServiceNow Service Management tool technical implementation and integration with Asset Management and Security Management tools
• ITIL v4 Fundamentals

Education/Years of Experience

• Bachelor's degree in Computer Science, Information Technology Management, or Software Engineering
• 8+ years of relevant experience
• One or more of the following certifications TOGAF, Open CA, or Zachman Certified Architecture

Additional Requirement(s):

• Must be able to obtain a Public Trust