Solutions Architect, Software Services - Axon
Boston, MA
About the Job
Join Axon and be a Force for Good.
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
This is an important client facing role with opportunity to lead and mature professionally in an accelerated business growth environment. You will collaborate with client and project teams to architect and deliver integrations that provide meaningful value to our public safety partners. This person will implement processes to ensure quality, productivity, and client satisfaction. Under minimal supervision, the Solutions Architect ensures that the highest level of customer satisfaction is achieved through timely delivery of the highest possible level of technical services that include system interface construction, technical project scoping, and system analysis.
What You'll Do
Location: ( Hybrid) Must report into one of our Hub locations listed below.
(Scottsdale AZ, Seattle Washington, Boston MA, Denver CO, Atlanta GA)
Must be able to travel up to 25%
Direct Reports: N/A
- Work as a client facing member of the Software Solutions Delivery Team
- Work with a team of networking and software professionals to deliver Axon technology to public safety clients
- Analyze IT system architectures for the purposes of scoping technical projects and recommending system improvements
- Manage technical projects remotely and at client sites
- Engage with a public safety's technical and non-technical leadership to communicate project progress
- Work with account management team to ensure customer needs are being met
- Ensure the highest level of service for Axon software deployments
- Identify integration opportunities between agency systems (cloud and/or on-prem) and Axon's products.
- Recommend deployment plans for the identified integrations that drive key outcomes for the agency.
- Work closely with product, sales, software engineers and agency technical stakeholders to understand agency goals and program outcomes.
- Leverage a library of integration templates and patterns to recommend and deploy integrations that the Integration Engineer team have built.
What You Bring
- Bachelor's Degree highly preferred or equivalent work experience
- 3+ years experience in analyzing and developing technical systems and software solutions
- Past experience deploying and implementing a Records Management System (RMS), Computer Aided Dispatch (CAD), or both, into a public safety agencies is required.
- Hands-on experience with APIs structures and systems integration (REST, SOAP)
- Minimum basic (or Intermediate) skills in; SQL, Python, and Azure Cloud tools
- Data-mapping project experience for ETL (Extract, Transform, Load) is a plus
- Familiar with cloud technologies as well as software development packages and data management tools
- Manage technical projects remotely and at client sites
- Demonstrated system-level understanding of enterprise software systems
- Excellent written and verbal communication skills: demonstrated ability to work with all levels of technical proficiency to understand needs and communicate work
- Preferred experience delivering enterprise software in a regulated environment (GovTech, HIPAA, FinTech, ISO, etc)
- Project Management experience and/or certifications (i.e. PMI Certifications)
- Willingness to join forces and drive company-wide initiatives across multiple departments
- Able to effectively manage multiple projects, priorities, and tasks within a dynamic environment.
- Enthusiasm and commitment to AXON's Mission, Core Values, and Program Mission
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain CJIS clearance
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 92,000 in the lowest geographic market and USD 138,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.
Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.