Solutions Consultant, Search Ecosystem - Google
Boulder, CO
About the Job
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in project management and a customer-facing role.
Preferred qualifications:
- Experience with web technologies and programming languages such as HTML, CSS, and JavaScript.
- Experience managing vendor operations, training, operational scale up, etc.
- Experience working with external partners/customers in the capacity of a technical advisor/consultants/customer engineers.
- Knowledge of XML, HTTP protocols and databases like SQL, BigQuery.
- Ability to manage multiple, time-sensitive projects with engaging priorities.
About the job
In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).
As a Solutions Consultant (Search Ecosystem), you will be responsible for helping with integration of our largest partners and platforms. You will collaborate with teams in Engineering, Product Management and Business Development and to leverage emerging processes for our internal or external clients/partners. From concept design, to troubleshooting with partners and scaling processes, you will manage business operations of Google's product partnerships.You will be able to balance business and partner needs with process constraints, develop innovative scaling solutions, and act as a partner and consultant to those you are working with. You will also be able to influence product strategy and prioritize projects and resources.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video.The US base salary range for this full-time position is $106,000-$156,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.Responsibilities
- Work with cross-functional stakeholders (e.g., Engineering, Product Management, Business Development, and Marketing) to onboard new partners/content creators, improve the overall on-boarding process, and support product launches.
- Provide operational expertise to scale partner support, develop partner facing content (videos and documentation) and help center articles.
- Manage strategic partners product integration and management through partner education and troubleshooting.
- Collaborate with internal stakeholders to define and prioritize new tools and product features required to improve external partner processes and performance.
- Define, establish, measure, and report on metrics to analyze the partner experience and internal efficiency, including customer service Service Level Agreements, and support volumes.
