Solutions Engineer, Strategics at OpenAI
San Francisco, CA
About the Job
About the TeamThe Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises
We act as a trusted advisor and thought partner for our customers, ensuring developers and enterprises maximize value from our models and products
As a Solutions Engineer in the Strategics segment, you’ll help the largest companies transform their business through solutions such as customer service, automated content generation, and novel applications that make use of our newest, most exciting models.About the RoleWe are seeking an experienced solutions leader to partner with our customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API
You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications
You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development
You will work closely with Strategics Sales, Solutions Architecture, Customer Success, Security, and Product teams, and you will report to the Head of Solutions Engineering.This role is based in San Francisco, CA
We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.In this role, you will:Deliver an exceptional pre-sales customer experience for Strategics prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.Demonstrate how leveraging OpenAI APIs and ChatGPT can meet customers’ business needs and deliver substantial business value
This includes building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory.Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process.Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex requirements to the appropriate teams.You’ll thrive in this role if you:Have 7+ years of experience in a technical pre-sales role, managing C-level technical and business relationships with complex global organizations.Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support.Have industry experience in programming languages like Python or Javascript.Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture.Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders
Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done.Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed.About OpenAIOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity
We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products
AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. OpenAI Affirmative Action and Equal Employment Opportunity Policy StatementFor US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.OpenAI Global Applicant Privacy PolicyAt OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared
Join us in shaping the future of technology.Compensation Range: $220K - $280KLocationSan FranciscoTypeFull timeDepartmentGo To MarketCompensation$220K – $280K
• Offers EquityThe base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.In addition to the salary range listed above, total compensation also includes generous equity and benefits.Medical, dental, and vision insurance for you and your familyMental health and wellness support401(k) plan with 50% matchingUnlimited time off and 13 company holidays per yearPaid parental leave (24 weeks) and family-planning supportAnnual learning & development stipend ($1,500 per year)
We act as a trusted advisor and thought partner for our customers, ensuring developers and enterprises maximize value from our models and products
As a Solutions Engineer in the Strategics segment, you’ll help the largest companies transform their business through solutions such as customer service, automated content generation, and novel applications that make use of our newest, most exciting models.About the RoleWe are seeking an experienced solutions leader to partner with our customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API
You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications
You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development
You will work closely with Strategics Sales, Solutions Architecture, Customer Success, Security, and Product teams, and you will report to the Head of Solutions Engineering.This role is based in San Francisco, CA
We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.In this role, you will:Deliver an exceptional pre-sales customer experience for Strategics prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.Demonstrate how leveraging OpenAI APIs and ChatGPT can meet customers’ business needs and deliver substantial business value
This includes building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory.Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process.Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex requirements to the appropriate teams.You’ll thrive in this role if you:Have 7+ years of experience in a technical pre-sales role, managing C-level technical and business relationships with complex global organizations.Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support.Have industry experience in programming languages like Python or Javascript.Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture.Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders
Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done.Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed.About OpenAIOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity
We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products
AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. OpenAI Affirmative Action and Equal Employment Opportunity Policy StatementFor US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.OpenAI Global Applicant Privacy PolicyAt OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared
Join us in shaping the future of technology.Compensation Range: $220K - $280KLocationSan FranciscoTypeFull timeDepartmentGo To MarketCompensation$220K – $280K
• Offers EquityThe base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.In addition to the salary range listed above, total compensation also includes generous equity and benefits.Medical, dental, and vision insurance for you and your familyMental health and wellness support401(k) plan with 50% matchingUnlimited time off and 13 company holidays per yearPaid parental leave (24 weeks) and family-planning supportAnnual learning & development stipend ($1,500 per year)
