Solutions Manager, Laboratory SaaS Solutions - Bluecrux
Millburn, NJ NJ 07041-1318
About the Job
Our Company
We’re bluecrux. Pleased to meet you!
Founded in 2011, Bluecrux is a value chain consulting and technology company. Our experts and software solutions help to transform today’s supply chains into smart, efficient, and fully integrated value chains. We believe that only true collaboration leads to innovation, by converging at the intersection of our knowledge and our customers’ ambition and linking expertise with technology and problems with solutions.
We’re a community, a movement that’s built at this intersection, which we call “the Cutting X”: it’s where supply chains evolve and value chains are forged.
Our international SaaS scale-up product Binocs digitally schedules and plans QC laboratories and Cell Gene Therapy production facilities with an AI scheduling co-bot, “what-if” based scenario planning, actionable analytics and zero-code integrations. To support our expansion, we are currently on the lookout for a Solutions Manager, to join our team.
Your role
As a Solutions Manager, you'll ensure that our technical solutions align with customer needs while driving continuous improvement within the product and internal processes. The responsibilities are split into customer-focused and internal/product-focused areas.
Customer-focused responsibilities:
- Technical solution alignment: Ensure customer requirements are met through tailored configurations and quality assurance.
- Consultant support & escalation handling: Provide expert guidance to consultants, stepping in for complex scenarios and project escalations.
- Communication & documentation: Engage with clients when needed, communicate technical concepts clearly, and document new approaches for team training.
- Expert problem-solving: Solve complex challenges during client implementations, ensuring solutions are effective and user-friendly.
Internal & Product-Focused Responsibilities:
- Continuous improvement & training: Identify process enhancements and train consultants to improve their skills.
- Product insights & strategy: Share customer feedback with internal teams and contribute to product development by identifying trends and shaping future product directions.